Ps* *tb slim. Spiderman pack one. It was bought on black friday. We are having an issue...

GetHuman2211673's customer service issue with Playstation from February 2019

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The issue in GetHuman2211673's own words
Ps* *tb slim. Spiderman pack one. It was bought on black friday. We are having an issue with freezing in games as well as now freezing when going from one task to another in menu. We have tried all options as to initialization of system as well as rebuild data base. We are not seeming to get anywhere on our own. We have sent in codes when it ask us to when a problem comes up. We have not had the system very long. Were not sure what to make of this problem. Some help with solving it would be greatly appreciated. We just want system to work as it should as we have spent our hard earned money in this as a gift for the family.
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Playstation

Customer service issue
Reported by GetHuman2211673
Feb 15th, 2019 - 8 mons ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 31164 others
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Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman2211673 started working on this issue
Feb 15th 3:30am
GetHuman2211673 shared this issue with friends on Facebook
Feb 15th 3:31am