Missing games

GetHuman-kikilou's customer service issue with Playstation from February 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-kikilou's own words
Re-install the nathan drake games and play! ... I purchased a ps* a while ago, it was the nathan drake collection console. I have since sold that console but just bought a new ps* and the games are not on my account, only the demo. I'm wondering what happened to those games?*We had also purchased the last of us special edition, also since sold that console but we still have that game attached to our account.
We had them on our account but now we do not
I would like to be able to install the nathan drake series so that I can play the games
We have had playstations since the first model! We also have had multiple playstation *s
I have an issue with Playstation too
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Playstation

Playstation missing games
Customer service issue
Reported by GetHuman-kikilou
Feb 15th, 2019 - 8 mons ago
I have an issue with Playstation too
Not resolved
Seen by 15 customers so far
Similar issue to 31160 others
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Timeline
GetHuman-kikilou started working on this issue
Feb 15th 2:35am