My PlayStation comes to a black screen when I start it up , it says connect your DualSh...

GetHuman-kylescul's customer service issue with Playstation from January 2019

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The issue in GetHuman-kylescul's own words
My PlayStation comes to a black screen when I start it up , it says connect your DualShock * which I do and it says that I need to download a system update and I don’t have enough storage space to do so . I plug in a usb drive with the downloaded file as instructed , and it says *“The update file cannot be used.Connect a USB storage device that contains an update file for reinstallation for version *.** or later. (CE-*****–*) “**I really need this issue to be fixed as fast as possible and would appreciate if you could contact me as soon as possible .
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Customer service issue
Reported by GetHuman-kylescul
Jan 16th, 2019 - a mon ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
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GetHuman-kylescul started working on this issue
Jan 16th 3:16pm