How do I delete messages permanently from my PS*? Someone from my ** year old sons scho...

GetHuman-sezrah's customer service issue with Playstation from January 2019

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The issue in GetHuman-sezrah's own words
How do I delete messages permanently from my PS*? Someone from my ** year old sons school sent him and his friend a picture of people having anal *** in a group chat. He left the group but I then asked his friend to send me the picture so I could take it into school to involve the teachers and his parents but now I can't remove it from the chat with his friends. I want to permanently delete the message so the history doesn't show up when he sends his friend a new message. Thanks in advance for your help.
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Playstation

Customer service issue
Reported by GetHuman-sezrah
Jan 14th, 2019 - a mon ago
I have an issue with Playstation too
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GetHuman-sezrah started working on this issue
Jan 14th 2:02pm