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Before contacting them, items GetHuman-masonlev may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-masonlev's own words
PlayStation is banned due to WS-*****-* PSN Error Code and think it could be due to the reversal of charges as we got double charged and then got the money back. We want to know how to un ban the account
GetHuman-masonlev did not yet indicate what Playstation should do to make this right.
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How GetHuman-masonlev fixed the problem
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