scratched off a piece of ps plus card code making it irredeemable

GetHuman1833311's customer service issue with Playstation from December 2018

14 views | 18972 similar | 0 following
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The issue in GetHuman1833311's own words
I was trying to redeem a one year playstation plus membership card onto my account. ... I recieved a one year playstation plus membership card for christmas and tried to peel off the end of the card before scratching it off which ruined * characters of the code. I need a replacement code if I can get one.
There’s no warranty on playstation plus cards so the retailer can but is not obligated to give me a new card.
They could make this right by providing a new code or applying one year of playstation plus to my account.
I’ve been a playstation customer since I was ten and I just waited forty-five minutes to talk with playstation support just for them to tell me they were transferring lines and then hang up.
Called playstation phone support who basically hung up and they have a no-callback policy so that’s the only call I can make.
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Playstation

Playstation Plus Card
Customer service issue
Reported by GetHuman1833311
Dec 26th, 2018 - 3 years ago
Fixed
Seen by 14 customers so far
Similar issue to 18972 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman1833311 started working on this issue
Dec 26th, 2018 6:15pm
GetHuman1833311 indicated the issue is not fixed yet.
Dec 26th, 2018 6:15pm
GetHuman1833311 indicated the issue is not fixed yet.
Dec 27th, 2018 12:07am

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