Before contacting them, items GetHuman1827199 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman1827199's own words
I got my grandson a playstation * for Christmas and it won't connect to the internet I have called my internet provider and they checked everything and said everything on our end is good that we should call you because the system isn't connecting to the internet.
GetHuman1827199 did not yet indicate what Playstation should do to make this right.
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