Hello, I purchased a digital copy of Ark Survival Evolved on top of my disc copy so tha...

GetHuman1658287's customer service issue with Playstation from November 2018

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The issue in GetHuman1658287's own words
Hello, I purchased a digital copy of Ark Survival Evolved on top of my disc copy so that a friend of mine could play the game we were playing together two days ago. Now, it is saying that "this content can only be used by the following users" which is me and my the alternate account even though I payed for it on the alternate account and had already been playing ark recently cannot use the digital copy. What can I do?
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Playstation

Customer service issue
Reported by GetHuman1658287
Nov 30th, 2018 - 6 mons ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1658287 started working on this issue
Nov 30th, 2018 3:38am