Hello, I purchased a digital copy of Ark Survival Evolved on top of my disc copy so tha...
GetHuman1658287's customer service issue with Playstation from November 2018
Help with my Playstation issue
First: share to improve GetHuman1658287's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1658287 got the right customer help using our suggestion.
Before contacting them, items GetHuman1658287 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman1658287's own words
Hello, I purchased a digital copy of Ark Survival Evolved on top of my disc copy so that a friend of mine could play the game we were playing together two days ago. Now, it is saying that "this content can only be used by the following users" which is me and my the alternate account even though I payed for it on the alternate account and had already been playing ark recently cannot use the digital copy. What can I do?
GetHuman1658287 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman1658287 fixed the problem
We are waiting for GetHuman1658287 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.