My account was hacked on November **th, ****. Since then, $***.** has been charged to...

GetHuman-bsobehra's customer service issue with Playstation from December 2018

Help with my Playstation issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-bsobehra's own words
My account was hacked on November **th, ****. Since then, $***.** has been charged to my account. I have not authorized any of these transactions:****** $*.******** $**.******** $**.******** $*.*** $**.******** $*.*** $**.******** $*.** x ** $*.*** $**.** x ***I was made aware of these transactions through my bank statement. I have put a hold on this account, and would like a full refund of $***.**. Please use the email below to contact me:
GetHuman-bsobehra did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-bsobehra fixed the problem
I rang them up, explained the charges were not authorized, and the money was refunded two days later.
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Playstation

Customer service issue
Reported by GetHuman-bsobehra
Dec 5th, 2018 - 2 mons ago
I have an issue with Playstation too
Fixed
GetHuman-bsobehra shared how to fix
Seen by 5 customers so far
Similar issue to 14945 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-bsobehra started working on this issue
Dec 5th, 2018 7:20pm
GetHuman-bsobehra confirmed the issue is fixed. Hooray!
Dec 8th, 2018 3:50pm