Recently purchased a game for a sub account off the PlayStation store. The account is u...

GetHuman1621343's customer service issue with Playstation from November 2018

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman1621343's own words
Recently purchased a game for a sub account off the PlayStation store. The account is unable to play the game due to age restrictions I’ve changed the age guidelines in my family management and the account still can not play the game. On your website It says that if anything was restricted to age it wouldn’t have been allowed to purchase or even see the game in store. So now my problem is the account has a game that it cannot play I’ve approved of the game and deem it as alright for the account but somethings blocking it. Any help would be appreciated .
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Playstation

Customer service issue
Reported by GetHuman1621343
Nov 25th, 2018 - 3 mons ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 13328 others
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Timeline
GetHuman1621343 started working on this issue
Nov 25th, 2018 1:29pm