My PlayStation has been stolen and someone is using my account. However they are buying...

GetHuman-kaychri's customer service issue with Playstation from November 2018

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GetHuman-kaychri's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman-kaychri a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-kaychri may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-kaychri's own words
My PlayStation has been stolen and someone is using my account. However they are buying the stuff off my account also.
GetHuman-kaychri did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-kaychri fixed the problem
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Playstation

Customer service issue
Reported by GetHuman-kaychri
Nov 11th, 2018 - 10 mons ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 11391 others
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Timeline
GetHuman-kaychri started working on this issue
Nov 11th, 2018 6:38pm