Before contacting them, items GetHuman-brentzol may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-brentzol's own words
I want the tenants to stay banned he's oready bought another account from his friend Tyson. My son's I want unbanned from PlayStation. Undo the recall. I Don't care about my money back. Because I want my son's game unbanned.i will just take my money back from my tenants check. Please unbanned my son's game. I gave you his vim * to his PlayStation. ... My ** year old son got a PlayStation. My tenant downstairs who is ** years old. Without my permission opened an account for my son. He knew my kids I'd password. Then my son took my Visa debit card put my info on his game to get v bucks money $**,** he charged. This was back in August. Next thing you know. Everytime my money went into my bank, it was taken immediately. Not from my son. His game it said money went to his wallet. I checked there was zero there. Also my son wasn't home. And was sleeping Everytime $ was taken. Then I made police report immediately. Then called my CIBC bank. They told me the tenant most likely used his I'd password hacked his account without my son's permission. Made charges of total of $*** dollers. Throughout Aug Sept Oct *. I thought it was my son. But it wasn't. So my bank phoned PlayStation. Recall. Now my son's PlayStation banned. And tenants game is banned. My son's shouldn't be. He and me were frauded by the tenant who rents are bsmt. My son's PlayStation vim is mbo********. Please unbanned my son.
They banned the wrong person's game.
I want my son's game to be unbanned. It's not his fault.
Because my son is not mentally capable of doing this. The tenant took advantage of my son. Because my son is special needs.
I've filled police report. Talked to CIBC bank. Texted you guys. Called you guys sent chat reguest to.
I have an issue with Playstation too
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