My name is Melissa Artrip. I pre purchased the game call of duty black ops down on sept...

GetHuman-artripda's customer service issue with Playstation from October 2018

7917 similar
0 following
Help with my Playstation issue
First: share to improve GetHuman-artripda's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-artripda's next move: call Playstation.
The best way to get your problem resolved is to tap the button below to start calling Playstation. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-artripda may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-artripda's own words
My name is Melissa Artrip. I pre purchased the game call of duty black ops down on september **th for my sons birthday on October **th. When he tried to activate he was told by your customer service call team which was not located in the USA that he couldnt access the game without a monthly subscribtion to play station. First off my son has owned a ps* ps* ps* and ps* and this is the first time he has bought a game that requires an additional payment to play station. He has never heard of this before . I was told he could not get his money back because its been * weeks although it didnt come active until October **th. This is poor business management and I am very disappointed in play station. I was on hold for ** minutes before speaking to someone who kept repeating the same thing. My son does not want nor need a game he cant play. I believe I should get a refund. This should have been made aware to the consumer in very plain bold text especially since its a new way of doing things. I cant believe I spoke to two people in south america and now I am having to email the company. Unbelievable!!!!
GetHuman-artripda did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-artripda fixed the problem
We are waiting for GetHuman-artripda to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Playstation email you?
This email address isn't valid
Follow this issue
See how GetHuman-artripda fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-artripda
Oct 17th, 2018 - a mon ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 7917 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-artripda started working on this issue
Oct 17th 9:53pm