If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1333550's own words
So I was on ps* and it kept Saying yu have been logged out of your account and no one has access to my account at all! So I went to check and her person who hacked it changed the * number verification thing the email and password and I can’t get into the account at all I’ve spent *** of dollars on this account please help me get it back!
GetHuman1333550 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman1333550 fixed the problem
We are waiting for GetHuman1333550 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.