I need a refund , my card was charged for an automatic renewal, I already got an email...

GetHuman1184074's customer service issue with Playstation from September 2018

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Help with my Playstation issue
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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman1184074's own words
I need a refund , my card was charged for an automatic renewal, I already got an email saying it was declined and I was okay with that, but once I had money in my account I guess you guys tried again and then took money I was planning to use for something else. So I need a refund right away. Also your website states that your phone call center was open however on voicemail it says you’re closed. Please look into that, because I’ve had a very difficult time trying to get in touch with customer support.
GetHuman1184074 did not yet indicate what Playstation should do to make this right.
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Playstation

Customer service issue
Reported by GetHuman1184074
Sep 22nd, 2018 - 3 mons ago
I have an issue with Playstation too
Not resolved
Seen by 1 customer so far
Similar issue to 6035 others
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Timeline
GetHuman1184074 started working on this issue
Sep 22nd 5:36pm