Hello,* I must say I’m pretty upset with PlayStation’s customer service. I’ve never f...

GetHuman-creeleyb's customer service issue with Playstation from October 2018

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The issue in GetHuman-creeleyb's own words
Hello,* I must say I’m pretty upset with PlayStation’s customer service. I’ve never felt with worse service in my whole life. I had some issues with a PS* pro that I bought. I got the whole run around until finally it was sent out and taken care of a week later. For my trouble the lady I talked to said I would be able to pick any Sony published game when the system was returned. I said thank you that’s good service and told her I want the new spider man game and she said that was no problem thank you for being a long time customer. I get the system back and call in with the service code she provided. The guy I talked to had no idea what I was talking about and put me on hold for ** min. He finally came back and said they couldn’t do the game but they would credit my account ** dollars so I could purchase a digital copy. He said it would take about an hour since they were busy and to check it then. I waited and then checked after an hour. I had a *.** credit on my account! So I called back once again and went through and explained what was going on. The lady didn’t know why I had the *.** credit and didn’t know what was going on. So now I’m extremely frustrated and wasted most of my day off on the phone with you guys. She said the best she could do was a ** dollar rebate credit. Frustrated and upset I said fine whatever. Two days later still no credit. So not only did I not get my game I wanted I didn’t even get my laudable ** dollar ps* credit. *I’ve been i life long PlayStation customer. I have two ps*s and a ps* pro. I’ve spend thousands of dollars over the years and converted Xbox players to Sony. I’m going to be honest after this sorry customer service I’m seriously thinking about selling my ps*s, returning my pro and buy an Xbox one. **Hawkeye****

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Customer service issue
Reported by GetHuman-creeleyb
Oct 10th, 2018 - 3 years ago
Seen by 32 customers so far
Similar issue to 7207 others
0 customers following this
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GetHuman-creeleyb started working on this issue
Oct 10th, 2018 5:13pm
GetHuman-creeleyb indicated the issue is not fixed yet.
Oct 10th, 2018 5:13pm

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