So at this point I just want my password reset to be sent to my email that you guys have on file so I can sign back in

GetHuman1042194's customer service issue with Playstation from August 2018

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Help with my Playstation issue
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The issue in GetHuman1042194's own words
I’m just needing you guys to send the password reset to my email, you guys already took care of getting those * case numbers canceled for me with my request but you guys told me I will need to do a password reset and I’ve been waiting for that email for about a wk now ... Well I spoke to you guys last wk regarding a couple of cases that I received in my email that I did not process myself, someone is trying to compromise my account, you guys told me then to wait * business days and that was on Tuesday, at this point I’ve waited like * days to receive my email for my password reset and still have not received it yet so I can sign back in
Honestly this is not the first time this has happened, and when it does I have to keep waiting and waiting because you guys are protecting my account which is wonderful but it happens often and whenever I get to sign back in I always have re purchase PlayStation plus again
I just want you guys to send my password reset to my email so I can sign back on, I’ve waited and waited and waited already and if there is anything you guys can do to prevent this from happening I’m the future
I’ve been a customer with you guys for over a decade and really enjoy the services and put a lot of money into it as well, so when these things happen I get really discouraged because it seems like someone is trying to take my account and I’ve never gave any of my info to anyone so I don’t know how this keeps happening when you guys are the ones with my info
I can’t try anything else on my end, you guys basically stoped the password I already had associated with my email so I no one could sign in now I’m just waiting for you guys to send the reset to my email so I could change it and sign back in cause I can’t sign in
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Playstation

I have a PS*
Customer service issue
Reported by GetHuman1042194
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 4449 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman1042194 started working on this issue
Aug 27th, 2018 4:28pm
GetHuman1042194 indicated the issue is not fixed yet.
Aug 27th, 2018 4:50pm
GetHuman1042194 indicated the issue is not fixed yet.
Aug 27th, 2018 5:33pm
GetHuman1042194 indicated the issue is not fixed yet.
Aug 28th, 2018 6:18pm
GetHuman1042194 indicated the issue is not fixed yet.
Aug 30th, 2018 5:29pm