So at this point I just want my password reset to be sent to my email that you guys have on file so I can sign back in

GetHuman1042194's customer service issue with Playstation from August 2018

Help with my Playstation issue
The issue in GetHuman1042194's own words
I’m just needing you guys to send the password reset to my email, you guys already took care of getting those * case numbers canceled for me with my request but you guys told me I will need to do a password reset and I’ve been waiting for that email for about a wk now ... Well I spoke to you guys last wk regarding a couple of cases that I received in my email that I did not process myself, someone is trying to compromise my account, you guys told me then to wait * business days and that was on Tuesday, at this point I’ve waited like * days to receive my email for my password reset and still have not received it yet so I can sign back in
Honestly this is not the first time this has happened, and when it does I have to keep waiting and waiting because you guys are protecting my account which is wonderful but it happens often and whenever I get to sign back in I always have re purchase PlayStation plus again
I just want you guys to send my password reset to my email so I can sign back on, I’ve waited and waited and waited already and if there is anything you guys can do to prevent this from happening I’m the future
I’ve been a customer with you guys for over a decade and really enjoy the services and put a lot of money into it as well, so when these things happen I get really discouraged because it seems like someone is trying to take my account and I’ve never gave any of my info to anyone so I don’t know how this keeps happening when you guys are the ones with my info
I can’t try anything else on my end, you guys basically stoped the password I already had associated with my email so I no one could sign in now I’m just waiting for you guys to send the reset to my email so I could change it and sign back in cause I can’t sign in
I have an issue with Playstation too
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Playstation

I have a PS*
Customer service issue
Reported by GetHuman1042194
Aug 27th, 2018 - 4 mons ago
I have an issue with Playstation too
Fixed
Seen by 6 customers so far
Similar issue to 4449 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman1042194 started working on this issue
Aug 27th 4:28pm
GetHuman1042194 indicated the issue is not fixed yet.
Aug 27th 4:50pm
GetHuman1042194 indicated the issue is not fixed yet.
Aug 27th 5:33pm
GetHuman1042194 indicated the issue is not fixed yet.
Aug 28th 6:18pm
GetHuman1042194 indicated the issue is not fixed yet.
Aug 30th 5:29pm