Last night, I had to reset our router to add a WiFi extender to my office downstairs...

GetHuman-jlsteen's customer service issue with Playstation from August 2018

Help with my Playstation issue
The issue in GetHuman-jlsteen's own words
Last night, I had to reset our router to add a WiFi extender to my office downstairs. Since then, my boys have been unable to access their PSN account.**Whenever they try to play something, it just has a warning that says: "Account Lockout*Password Reset - Cannot sign in. Either your account has been locked sue to multiple failed sign-in attempts, or your password needs to be reset due to security reasons."**There is another paragraph about trying again later or checking for an email sent to me... but we have been trying all morning to resolve this with no success!?**How can we fix this!?
GetHuman-jlsteen did not yet indicate what Playstation should do to make this right.
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Playstation

Customer service issue
Reported by GetHuman-jlsteen
Aug 11th, 2018 - 7 mons ago
I have an issue with Playstation too
Fixed
Seen by 3 customers so far
Similar issue to 3631 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-jlsteen started working on this issue
Aug 11th, 2018 6:55pm
GetHuman-jlsteen indicated the issue is not fixed yet.
Aug 11th, 2018 10:12pm