fraudulent charges were charged on my account. PlayStation said they were refunding...

GetHuman-cindy_de's customer service issue with Playstation from August 2018

Help with my Playstation issue
The issue in GetHuman-cindy_de's own words
fraudulent charges were charged on my account. PlayStation said they were refunding ***.** to my debit card and that I would receive an email last Wednesday. I received nothing. I contacted playstation on Friday and was to receive an confirmation email yesterday and again received nothing. I am contacting you once again before I proceed with legal help. I have bills that need to be paid now. Not when PlayStation decided to refund my money. Again, if I don't get a certain answer about my refund I will proceed with legal help.
GetHuman-cindy_de did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-cindy_de fixed the problem
We are waiting for GetHuman-cindy_de to fix the problem and share the solution with the rest of us customers.
Please help with my Playstation issue
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Playstation email you?
This email address isn't valid

Playstation

Customer service issue
Reported by GetHuman-cindy_de
Aug 11th, 2018 - 7 mons ago
I have an issue with Playstation too
Fixed
Seen by 19 customers so far
Similar issue to 3623 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-cindy_de started working on this issue
Aug 11th, 2018 4:44pm
GetHuman-cindy_de indicated the issue is not fixed yet.
Aug 11th, 2018 4:45pm