fraudulent charges were charged on my account. PlayStation said they were refunding...

GetHuman-cindy_de's customer service issue with Playstation from August 2018

Help with my Playstation issue
The issue in GetHuman-cindy_de's own words
fraudulent charges were charged on my account. PlayStation said they were refunding ***.** to my debit card and that I would receive an email last Wednesday. I received nothing. I contacted playstation on Friday and was to receive an confirmation email yesterday and again received nothing. I am contacting you once again before I proceed with legal help. I have bills that need to be paid now. Not when PlayStation decided to refund my money. Again, if I don't get a certain answer about my refund I will proceed with legal help.
GetHuman-cindy_de did not yet indicate what Playstation should do to make this right.
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Customer service issue
Reported by GetHuman-cindy_de
Aug 11th, 2018 - 7 mons ago
I have an issue with Playstation too
Seen by 19 customers so far
Similar issue to 3623 others
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GetHuman-cindy_de started working on this issue
Aug 11th, 2018 4:44pm
GetHuman-cindy_de indicated the issue is not fixed yet.
Aug 11th, 2018 4:45pm