Before contacting them, items GetHuman931354 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman931354's own words
Yesterday my grandson bought a card Playstation card on park at the game store they gave him a receipt with the number on it because they didn't have the card and the PlayStation says that the card is invalid because it's already been used.
GetHuman931354 did not yet indicate what Playstation should do to make this right.
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