I have an issue with God of War *. I've completed the story and am now on side quests...

GetHuman-adam_bry's customer service issue with Playstation from July 2018

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I have an issue with God of War *. I've completed the story and am now on side quests. Im trying to gain entry into the Volunder Mines but I don't have the entry stone. Its not in my items at all even though the script says that ive been given it. Is there something I failed to do? Im a very thorough gamer and would have used it immediately upon receiving it if that was the case. Any help at all would be awesome since ive been working on this for * weeks so far! Thank you for your help, it's greatly appreciated.
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Playstation

Customer service issue
Reported by GetHuman-adam_bry
Jul 26th, 2018 - 10 mons ago
I have an issue with Playstation too
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GetHuman-adam_bry started working on this issue
Jul 26th, 2018 7:23pm
GetHuman-adam_bry indicated the issue is not fixed yet.
Jul 26th, 2018 7:24pm
GetHuman-adam_bry indicated the issue is not fixed yet.
Jul 26th, 2018 10:58pm
GetHuman-adam_bry indicated the issue is not fixed yet.
Jul 30th, 2018 4:52pm