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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman903490's own words
My name is Barbara Doyle and my grandson got access to my checking account and using my account to purchase playstation service. He does not have authority to do so and please do not allow any further transactions with the checking account number ending **** from TCF bank. I just looked at my statement and notice there is a recent charge of $*.** which was not authorized or approved by me. Any further transaction should be stopped immediately.
GetHuman903490 did not yet indicate what Playstation should do to make this right.
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