My playstation was stolen a couple of years ago and I believe someone has hacked my account.

GetHuman-kevinkaa's customer service issue with Playstation from July 2018

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Help with my Playstation issue
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GetHuman-kevinkaa's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman-kevinkaa a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-kevinkaa may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-kevinkaa's own words
The problem: My playstation was stolen a couple of years ago and I believe someone has hacked my account.
GetHuman-kevinkaa did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
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Playstation

Customer service issue
Reported by GetHuman-kevinkaa
Jul 8th, 2018 - a yr ago
I have an issue with Playstation too
Not resolved
Seen by 12 customers so far
Similar issue to 1948 others
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Timeline
GetHuman-kevinkaa started working on this issue
Jul 8th, 2018 4:43am