Change my sons username*displayname!

GetHuman-azurera's customer service issue with Playstation from June 2018

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The issue in GetHuman-azurera's own words
Change his screenname and not lose the time and money we put in ... My son is well into Fortnite but it has my husbands REAL name as the username. We REALLY don't like this, but we also do not want to lose all the money we have spent and hours my son has spent playing this game. Can you change the profile name for us?*He wants it to be LiamNitez
This is the one thing we cant change!
Change the name please.
We spend TONS of money on PS* games!
I have an issue with Playstation too
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Playstation

PS*
Customer service issue
Reported by GetHuman-azurera
Jun 30th, 2018 - a yr ago
I have an issue with Playstation too
Fixed
Seen by 5 customers so far
Similar issue to 1736 others
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Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-azurera started working on this issue
Jun 30th, 2018 12:50pm
GetHuman-azurera indicated the issue is not fixed yet.
Jun 30th, 2018 4:15pm
GetHuman-azurera indicated the issue is not fixed yet.
Jul 2nd, 2018 3:05pm
GetHuman-azurera indicated the issue is not fixed yet.
Jul 2nd, 2018 3:07pm