Sa****ay my nephews account was hacked. He had about ** games stored. He spoke to the...

GetHuman-sdaddari's customer service issue with Playstation from June 2018

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Help with my Playstation issue
Before contacting them, items GetHuman-sdaddari may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
GetHuman-sdaddari's next move: talk to Playstation when they open.
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Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman-sdaddari's own words:
Sa****ay my nephews account was hacked. He had about ** games stored. He spoke to the * boys who said they did this who are supposed to be his friends. they said they would return it in about a week. This is not acceptable. ** year old boys aren't real smart and now my nephew knows why we keep telling him not to give your information to anyone. I can give you my nephews information: username was *****@***.com His p***word was : pigontheloose*. The username of his friends is: juni*david*. I would like a stern note from playstation to them they must return it or there will be unpleasant consequences.
I trust that Playstation will make this right and come up with a resolution that is fair.
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Playstation

Customer service issue
Reported by GetHuman-sdaddari
Jun 25th, 2018 - 2 mons ago
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GetHuman-sdaddari started working on this issue
Jun 25th 7:23pm