I reset my p***word and when I went to log back into my account it asked for a backup c...

GetHuman-djwsa's customer service issue with Playstation from June 2018

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The issue and preferred resolution, in GetHuman-djwsa's own words:
I reset my p***word and when I went to log back into my account it asked for a backup code for a two step verification which I never setup so I have no way of getting back into my account I've tried everything the automated response has offered but still no help.
I trust that Playstation will make this right and come up with a resolution that is fair.
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Playstation

Customer service issue
Reported by GetHuman-djwsa
Jun 5th, 2018 - 2 mons ago
I have an issue with Playstation too
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Seen by 1 customer so far
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Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-djwsa started working on this issue
Jun 5th 9:47am