it wouldn’t connect - connect to the wifi - it’s working for my phone

GetHuman619887's Technical Support issue with Playstation from April 2018

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Help with my Playstation issue
Before contacting them, items GetHuman619887 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
GetHuman619887's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman619887 a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman619887's own words:
connect to the wifi ... it wouldn’t connect
it’s working for my phone
to see if it’s the wifi or the play station
Help with my Playstation issue
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Playstation

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Technical Support issue
Reported by GetHuman619887
Apr 22nd, 2018 - 3 mons ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 2406 others
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Timeline
GetHuman619887 started working on this issue
Apr 22nd 10:42pm