I am a Planet Fitness member and my family uses the South Bend, Indiana (*****) locatio...

GetHuman-smichals's customer service issue with Planet Fitness from April 2021

Help with my Planet Fitness issue
First: share to improve GetHuman-smichals's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-smichals may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-smichals's own words
I am a Planet Fitness member and my family uses the South Bend, Indiana (*****) location and I have some concerns. First and most important is that we see No one cleaning*disinfecting the facility which is unacceptable especially during Covid. They should be cleaning through the day. I go everyday in the evening and there are * to * employees just standing around the counter on their phones and getting paid! My son went for the first time to use the tanning beds and no one showed him how to use them. I was furious because he did not have any eyewear. Thank goodness I was there. I had to show him how to use them and that he has to have proper eyewear. This is not my job!! The staff never changes up the music they play in the facilities. It is always rap music that the staff wants to listen to. I thought Planet Fitness was for everyone. I was there yesterday and around **% of the weights were not there. People take them to other places in the gym and don't bring them back. Again, the employees are getting paid to work not be on their PHONES! Someone should be making sure the weights are put back for other members. When I first joined the staff was Awesome. It has really went down hill and it's said.

GetHuman-smichals did not yet indicate what Planet Fitness should do to make this right.

How GetHuman-smichals fixed the problem

We are waiting for GetHuman-smichals to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Planet Fitness customer problems.
What Is the Planet Fitness Cancellation Policy?How Do I Join Planet Fitness?How Do I Cancel My Planet Fitness Membership?How Do I Freeze My Planet Fitness Gym Membership?How Do I Move My Planet Fitness Membership?
Do you have a customer issue as well?
We can help you get Planet Fitness's attention and get better help faster. Tap below to get started.
Having Planet Fitness issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Planet Fitness

Customer service issue
Reported by GetHuman-smichals
Apr 15th, 2021 - 3 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 616 others
0 customers following this

Timeline

GetHuman-smichals started working on this issue
Apr 15th 2:53pm
GetHuman-smichals indicated the issue is not fixed yet.
Apr 15th 8:11pm
GetHuman-smichals indicated the issue is not fixed yet.
Apr 16th 12:41am

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians