I am a Planet Fitness member and my family uses the South Bend, Indiana (*****) locatio...

GetHuman-smichals's customer service issue with Planet Fitness from April 2021

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The issue in GetHuman-smichals's own words
I am a Planet Fitness member and my family uses the South Bend, Indiana (*****) location and I have some concerns. First and most important is that we see No one cleaning*disinfecting the facility which is unacceptable especially during Covid. They should be cleaning through the day. I go everyday in the evening and there are * to * employees just standing around the counter on their phones and getting paid! My son went for the first time to use the tanning beds and no one showed him how to use them. I was furious because he did not have any eyewear. Thank goodness I was there. I had to show him how to use them and that he has to have proper eyewear. This is not my job!! The staff never changes up the music they play in the facilities. It is always rap music that the staff wants to listen to. I thought Planet Fitness was for everyone. I was there yesterday and around **% of the weights were not there. People take them to other places in the gym and don't bring them back. Again, the employees are getting paid to work not be on their PHONES! Someone should be making sure the weights are put back for other members. When I first joined the staff was Awesome. It has really went down hill and it's said.

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Planet Fitness

Customer service issue
Reported by GetHuman-smichals
Apr 15th, 2021 - 2 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 616 others
0 customers following this


GetHuman-smichals started working on this issue
Apr 15th, 2021 2:53pm
GetHuman-smichals indicated the issue is not fixed yet.
Apr 15th, 2021 8:11pm
GetHuman-smichals indicated the issue is not fixed yet.
Apr 16th, 2021 12:41am

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