Planet Fitness Customer Service Issues

Desde que comencé a utilizar sus servicios, siempre he sido una cliente puntual a la hora de pagar. Con la pandemia, tuve que congelar mi membresía debido a la preocupación por el COVID-19 y el alto riesgo que representaba para mí. Después de dos meses, quise reactivar mi membresía tras ser vacunada, realicé un pago como gesto de buena fe y solicité un arreglo de pago con reducción de monto debido a todos los inconvenientes generados por la pandemia, sin responsabilizar a ninguna de las partes. Lamentablemente, su respuesta fue nula, a pesar de que muchas empresas han ofrecido descuentos a sus clientes en estos tiempos difíciles. Por lo tanto, he decidido cancelar mi contrato de 26 cuotas y no deseo renovarlo.

During the past nine months, I have been dealing with health issues that required hospital visits, making it impossible to cancel my membership or utilize the facilities. Now that I am back to good health, I am seeking a refund for the months I was unable to make use of my membership due to health reasons. I am interested in restarting my membership and would appreciate some understanding and flexibility considering the financial strain that came with the medical bills. I kindly request to speak with a representative to discuss the possibility of a refund and to provide any necessary proof of my situation. Thank you for your understanding during these challenging times.

I lost 9 months of my prepaid membership with Planet Fitness located at [redacted] West 55th St, New York, NY. I purchased a 12-month membership on December 13, [redacted]. Unfortunately, the gym closed on March 16, [redacted], due to Covid-19. Despite the reopening, I received no notification. I was fully vaccinated by May 14, [redacted], and upon contacting the gym, I was informed my membership had expired. After struggling to reach the manager, Brian, in July, he claimed my membership restarted in September [redacted] until June [redacted]. Despite his assertions that I should have been notified, I received no such communication and was denied access in May [redacted]. Brian mentioned his boss, Ms. Aponte, would contact me, but it has been 3 months without any response despite multiple follow-ups. I am seeking restoration of the lost 9 months or a prorated refund.

I had a disturbing experience at the Planet Fitness in Mount Laurel today. I have a membership there and usually tan before my workout. However, today, when I came out of the tanning booth, there was a man standing in the doorway and I was naked. It seems an employee mistakenly directed him to the occupied booth. This lack of attention to detail is unacceptable, as the employee should have known the booth was in use. The incident has left me feeling violated and uneasy about returning. Security measures, like ensuring the door locks work properly and the system alerts staff when a booth is occupied, should be improved. I should be able to use the tanning beds without fearing for my privacy. This experience was truly distressing.

In [redacted] during COVID-19, I suspended my account around September or October but resumed it in January [redacted]. Planning to be away from the state starting in August [redacted], I visited an associate in person to cancel my account, which was confirmed. However, upon returning in November [redacted] to start a new account, I was informed that my previous account had not been cancelled as I had been charged for it. Despite canceling it in July [redacted], there were unexpected charges associated with either starting or canceling my account today.

I have been attempting to terminate my membership for 3 months. When I initially signed up, I requested a cancellation date of September 1, [redacted]. Despite their assurance, my membership was not canceled, and I'm still receiving bills. When I visited the facility in person, a written explanation for canceling and detailing how Planet Fitness benefited me was required, which I couldn't provide due to time constraints. Despite numerous calls to customer support yielding no results, I am frustrated with the process. I have recommended Planet Fitness to more than 20 individuals, some of whom have found motivation there. Had I known canceling would be this challenging, I would have reconsidered. Additionally, the closure of the Planet Fitness near my location has further complicated matters. I am adamant about terminating my membership and seeking a refund.

My name is Connie R., and I attend the Planet Fitness on Grand Ave in West Des Moines, Iowa. I have already raised this concern with Cory, the Manager, and Lou, the District Manager, but I feel the need to address it further. There is only one Sci-Fit machine that has become popular among older clients due to its familiarity from past rehabilitation experiences. Despite the machine's popularity, we are told to wait by Lou, which I find unprofessional. The gym recently acquired new Arc Trainer machines that are not being used as much. I suggest storing one of the new machines and replacing it with another Sci-Fit machine, as many older clients would appreciate it - I can gather signatures to support this request. The older version of the Arc Trainer was also preferred by older clients. I hope this matter can receive attention and provide a positive outcome. Thank you, Connie R.

Hello, we relocated to Japan in November of last year. In December, we discovered that we failed to cancel our membership. Despite sending a cancellation letter as advised by the Montgomeryville PA branch due to our current residence in Japan, our membership was not terminated. Consequently, we have been continuously charged for nearly a year. When I recently contacted the Montgomeryville location to address the ongoing charges and request a refund for the past year, the staff exhibited unprofessional behavior and was unhelpful. As a military family, managing finances is crucial, and we expect accountability from your company for this oversight. We urge you to rectify the situation by reimbursing us for the period during which we did not utilize the facility. The account is under the name C. Falls, and the provided phone number is [redacted].

I contacted to cancel my $10 membership last month. The representative assured me it was cancelled, but I was charged $39 unexpectedly yesterday. I reached out to the Jackson MS Planet Fitness where a staff member cancelled it, but mentioned they couldn't refund the charge. I find this situation frustrating as I was unaware my membership wasn't cancelled as promised.

On December 2, [redacted], I was surprised to see two unauthorized charges from Planet Fitness on my American Express Card. I did not authorize my AMEX card for payment nor did I approve of this action. The card I had on file was my State Employee Credit Union Visa, not AMEX. I am requesting an immediate reversal of the charges. I believe these charges were made in response to my request to deactivate my account, which had been reactivated without my knowledge. I had not visited the facility since the early pandemic. Despite requesting PF to cease charges, I was informed it must be done in person, which I find inconvenient considering the entire registration process is online. I asked for the inactivation form to be emailed to me, which was supposedly in my PF record, but I do not recall receiving it. I deactivated my PF account during the pandemic to support the facility but decided to do so in the mid-way due to the prolonged pandemic situation. I hope we can resolve this matter in a customer-friendly manner as I intend to return to PF when it is safer. Thank you, D. J. Lovett [redacted] Spiral Wood Drive Clemmons, NC [redacted] [redacted] [redacted] PF#: [redacted][redacted]8

I've noticed that Planet Fitness has been charging me more than the $10.33 I originally signed up for. In the past two months, I've been charged $25.00 monthly even though I am not a black card member. Additionally, there was a $54.00 transaction three months after I joined, and I'm unsure about the reason for this charge. I would appreciate a refund for the extra charges and clarification regarding the $54.00 transaction.

I canceled my gym membership two months ago as instructed by a gym employee. I emailed them the required gym cancellation letter with all the necessary information, including my name, date, membership number, reason for leaving, and signature. Unfortunately, I was not informed that this method was not valid, and they continued to charge me for two months until I physically came in to cancel. I am seeking a refund for the two months' charges. Thank you.

Please confirm that I will receive all the items advertised as the "Grand Opening Sale" for the new PF location at [redacted] Ontario Road, Welland, Ontario. The phone number is [redacted]. This opening sale expires on December 12, [redacted]. Essentially, the $15 per month plan gives you everything that is included in the Black Card membership. I will complete the membership application online for the above location based on the online sale promotion. If there is a problem with my understanding, please advise as soon as possible. Thank you, Arnold D. [redacted]

I have been a member of Planet Fitness for a while and enjoy going daily. Recently, they have started requiring vaccinations to access the gym, which I am not comfortable with. I never received any notification about this policy change and feel frustrated about it. Despite showing a negative COVID test, they still wouldn't allow me to enter. I visited other locations with the same result. I am considering canceling my membership as I can't use it under these new guidelines. I believe I should get a refund for my last month's membership due to this situation. My name is Stephanie L., and you can reach me at [redacted] or [redacted]. Thank you.

As a long-time member of Planet Fitness, I have always loved attending the gym regularly. However, I recently encountered an issue where I was denied entry because I have not been vaccinated. I was surprised by this new requirement, as I did not receive any prior notification. Despite providing a recent negative Covid test, they insisted on vaccination from November *rd onwards. This left me frustrated as I visited two other locations without success. I am considering canceling my membership since I cannot access the gym as a non-vaccinated individual. I believe I should receive a refund for the last month's payment. My name is S.L., and I can be reached at *****@***.com or **********. Thank you.

The equipment at Planet Fitness on [redacted] E Cottonwood St, Cottonwood, AZ [redacted] is not regularly maintained. I specifically rely on one machine, which has not been serviced for months. Now, the other side with the weight light machines is also out of order with a sign posted. Given these issues, I will have to cancel my membership at this location as it seems unlikely that the necessary maintenance will be done promptly.

I have requested several times for Planet Fitness to cancel my membership. I visited in person to cancel, but they mentioned an outstanding balance, despite consistently debiting $24.94 during my membership. I am unable to cancel due to this balance issue. I no longer use the gym and would appreciate a refund and the cancellation of my account.

My recent experience at Planet Fitness left me quite disappointed. Upon arrival at the location in Chesapeake, VA, I was informed of an outstanding balance from 5 months ago due to a bank change, which I was unaware of. The staff member I encountered was unhelpful and condescending, insisting I couldn't work out until the fee was paid. The total amount due was $31 plus a $10 late fee. Instead of handling the situation with understanding, the staff member escalated it, causing embarrassment. This gym is my sanctuary, and I found the entire ordeal distressing. I believe that better payment notification processes should be in place to prevent such incidents. I am requesting an apology from the management or to be released from my contract.

Despite being fully vaccinated and boosted, I tested positive for COVID-19. This has led to unforeseen financial challenges as I do not have sick pay. Due to my quarantine, I am unable to utilize my gym membership, especially with difficulty breathing during any strenuous activity. While attempting to receive a refund for the month missed, the gym was unable to accommodate, prompting me to cancel my membership. I also paid the $40 annual club fee but only used the membership for three months. If I cannot be refunded for the quarantine period, I would like a refund for the yearly charge since I was unable to benefit from it. The lack of COVID-19 support concerning asymptomatic members using the gym is a concern, as there is no provision to avoid charges during periods of non-use.

I have been charged for almost a year now. I cancelled over the phone, and thought it was done since I wasn't charged during the pandemic. However, I recently discovered the charges are still ongoing. I called this morning to cancel again but was confused as they were able to do it over the phone. I requested a reimbursement, but was told billing or cooperation handles that. Who should I contact? This situation is truly frustrating.