I opened my planet fitness account in **** and had to move to California in May****. I...
GetHuman-frairevm's customer service issue with Planet Fitness from March 2021
Help with my Planet Fitness issue
First: share to improve GetHuman-frairevm's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-frairevm may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-frairevm's own words
I opened my planet fitness account in **** and had to move to California in May****. I went into the location, cancelled my planet fitness account and left. I continued to see payments charged, I called and nothing was done because I needed to go in person or send a letter. I went in person to a planet fitness in AZ in November**** and they stated my account was inactive and shouldn’t be charged. Now it’s March **** and I’m still getting charged. I called the store and the manager said he would cancel my account and only refund me * months worth of $$. My account still says active and the $$ was credited towards the account. I want my $$ refunded and my account canceled!
GetHuman-frairevm did not yet indicate what Planet Fitness should do to make this right.
I have an issue with Planet Fitness too
How GetHuman-frairevm fixed the problem
We are waiting for GetHuman-frairevm to fix the problem and share the solution with the rest of us customers.
Please help with my Planet Fitness issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Planet Fitness customer problems.