I opened my planet fitness account in **** and had to move to California in May****. I...

GetHuman-frairevm's customer service issue with Planet Fitness from March 2021

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The issue in GetHuman-frairevm's own words
I opened my planet fitness account in **** and had to move to California in May****. I went into the location, cancelled my planet fitness account and left. I continued to see payments charged, I called and nothing was done because I needed to go in person or send a letter. I went in person to a planet fitness in AZ in November**** and they stated my account was inactive and shouldn’t be charged. Now it’s March **** and I’m still getting charged. I called the store and the manager said he would cancel my account and only refund me * months worth of $$. My account still says active and the $$ was credited towards the account. I want my $$ refunded and my account canceled!

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What Is the Planet Fitness Cancellation Policy?How Do I Join Planet Fitness?How Do I Cancel My Planet Fitness Membership?How Do I Freeze My Planet Fitness Gym Membership?How Do I Move My Planet Fitness Membership?
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Planet Fitness

Customer service issue
Reported by GetHuman-frairevm
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 683 others
0 customers following this


GetHuman-frairevm started working on this issue
Mar 19th 10:47pm