I signed up * days before the pandemic but never got my planet fitness card. I also got...

GetHuman-anewchef's customer service issue with Planet Fitness from April 2020

Help with my Planet Fitness issue
The issue in GetHuman-anewchef's own words
I signed up * days before the pandemic but never got my planet fitness card. I also got charged but was not allowed to go to the gym (blackcard) because of the pandemic , are you charging me for the annual fee of May *st.? Which I believe is $**.**??

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Planet Fitness

Customer service issue
Reported by GetHuman-anewchef
Apr 29th, 2020 - a year ago
Fixed
Seen by 5 customers so far
Similar issue to 1447 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-anewchef started working on this issue
Apr 29th, 2020 1:05pm
GetHuman-anewchef confirmed the issue is fixed. Hooray!
Apr 29th, 2020 8:50pm

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