I had cancelled my membership inside the planet fitness I only had it a month bec at u...

GetHuman4304425's Refund a Charge issue with Planet Fitness from January 2020

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The issue in GetHuman4304425's own words
I had cancelled my membership inside the planet fitness I only had it a month bec at use I was moving to another location and did not want to jeopardize my membership. I spoke with a female representative I asked her constantly if I need to fill out a form or anything because I had bought my bank account back along with my identification she said no I asked constantly and I said okay I do not want this to jeopardize my membership cause I want to keep it stable so I can join in another city. My fianc* and niece said thru remember they were with me when I went to cancel it and kept asking they are my witnesses. My fees have calculated to $*** and I want those fees waived so I can join again in my new location McDonough ga. I even asked the Representative again do I also need to call my bank and tell them to stop the payments allowance from planet fitness she said no it will automatically have stopped payments with no delinquencies. Now I have this high fee on my planet fitness membership due to this mistake I am very depressed about this cause I took care of this personally. The location was riverdale ga and I need this resolved ASAP please I was just diagnosed with diabetes and I need to utilize my membership to stay healthy with this illness. I am already depressed from this disease and now to hear this about my membership is more depressing I already had counseling for suicidal about this sickness. Please offer me some assistant Asap. (***)***-****. Plus my blood pressure was slightly high as well I have to work out to stay healthy for my well being and life. I need a solution to this matter resolved immediately. I need to get my membership back on the right track.

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Planet Fitness

Refund a Charge issue
Reported by GetHuman4304425
Jan 29th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 1125 others
0 customers following this
Items needed
Name on the account
Billing address
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Timeline

GetHuman4304425 started working on this issue
Jan 29th, 2020 1:54am
GetHuman4304425 indicated the issue is not fixed yet.
Jan 29th, 2020 1:55am
GetHuman4304425 indicated the issue is not fixed yet.
Jan 29th, 2020 1:55am
GetHuman4304425 indicated the issue is not fixed yet.
Jan 29th, 2020 1:55am