Hello*I often visit your Edwardsville location and each time I do I've noticed your emp...

GetHuman3072541's Complaint issue with Planet Fitness from June 2019

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The issue in GetHuman3072541's own words
Hello*I often visit your Edwardsville location and each time I do I've noticed your employee Katie's behavior. When a white guest enters she greets them but an black guest she doesn't. I've experienced on several occasions her behavior. I like to give people the benefit of doubt because we all have bad days but I'm not going to continue to overlook how rude she is. If she's standing at the register with other staff members I prefer not to interact with her at all. Some, not all of the staff at least greet you coming and going. Katie just roll her eyes and frown. If she doesn't like working with all races she shouldn't have a customer service job. I refuse to pay for a service and feel disrespected. There are too many other gyms I can go to besides Planet Fitness. I don't know her last name but she was there *pm cst. *I don't need a follow up or an apology. I'll know if the situation was addressed when I go back.

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Planet Fitness

Complaint issue
Reported by GetHuman3072541
Jun 12th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1444 others
0 customers following this

Timeline

GetHuman3072541 started working on this issue
Jun 12th, 2019 1:00am
GetHuman3072541 indicated the issue is not fixed yet.
Jun 12th, 2019 5:33am
GetHuman3072541 indicated the issue is not fixed yet.
Jun 15th, 2019 3:27am

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