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Planet Fitness Customer FAQ

Top Answers & How-to Guides

What is Planet Fitness's Phone Number?

The question we are asked most often is about how to talk to Planet Fitness customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Account Access to Planet Fitness?

Planet Fitness is a popular American fitness franchise with over 2500 clubs. If you lose access to your Planet Fitness account, you...

Are there any penalties for cancelling my Planet Fitness membership early?

Yes, there are penalties for cancelling your Planet Fitness membership early. If you choose to cancel your membership before the commitment...
Ask any question you have about Planet Fitness customer service, get an answer now.
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Cancellation Policy

What Is the Planet Fitness Cancellation Policy?

This easy to follow guide explains the cancelation policies for Planet Fitness memberships. If you are considering terminating your...
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Membership

How Do I Join Planet Fitness?

Exercises, including gym workout sessions and healthy feeding habits, usually form an integral part of our overall health and physical...
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How Do I Cancel My Planet Fitness Membership?

This simple guide outlines how Planet Fitness members can cancel their membership. If you need to terminate your contract with Planet...
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How Do I Freeze My Planet Fitness Gym Membership?

Freezing your gym membership can be a simple process or a daunting task, depending on how you handle the situation. At GetHuman, we...
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How Do I Move My Planet Fitness Membership?

Planet Fitness is a popular American-based gym chain that takes pride in the 'Judgement-Free Zone' approach. With a low monthly-rate,...
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How Do I Recover My Account Access to Planet Fitness?

Planet Fitness is a popular American fitness franchise with over 2500 clubs. If you lose access to your Planet Fitness account, you...
Read more

Can I transfer my membership to a different Planet Fitness location?

Yes, you can transfer your membership to a different Planet Fitness location. We understand that your circumstances may change, and...
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What is the cost to freeze my Planet Fitness membership?

The cost to freeze your Planet Fitness membership depends on your membership type and the duration of the freeze. If you have a basic...
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Are there any penalties for cancelling my Planet Fitness membership early?

Yes, there are penalties for cancelling your Planet Fitness membership early. If you choose to cancel your membership before the commitment...
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Pricing

How Much Does an Upgraded Membership Cost at Planet Fitness?

The average cost for an upgraded membership at Planet Fitness is $21.99 per month and $12 for signing up. The Black Card membership...
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Complaints

How do I log a complaint with Planet Fitness?

Planet Fitness members with a Black Card have access to all club amenities and 2,500 locations. Benefits include personalized programs,...
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How Do I Report an Overcharge to Planet Fitness?

You can dispute a Planet Fitness charge through any of the following methods by following these helpful tips.
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How Do I Get Planet Fitness to Refund a Charge?

Whenever you see an unwarranted Planet Fitness gym membership, you should ensure its validity. If it is indeed a suspicious charge,...
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Benefits

What are the benefits included in an upgraded membership at Planet Fitness?

Upgrading your membership at Planet Fitness comes with several additional benefits that can enhance your fitness journey. With an upgraded...
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Help me with my Planet Fitness customer service issue

Ask any question you have about Planet Fitness customer service. We will do our best to get you answers right away.
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