Jerry Vydra*Ravenna Ohio **Kent Ohio Club**Hello!**I want to express my displeasure con...

GetHuman-jvydra's customer service issue with Planet Fitness from February 2019

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The issue in GetHuman-jvydra's own words
Jerry Vydra*Ravenna Ohio **Kent Ohio Club**Hello!**I want to express my displeasure concerning the decision of PF to no longer make cloth towels and cleaning solution available to club members. **I was always impressed with the PF club in Kent. The staff was always cleaning the equipment , and keeping the cleaning towels and solution in good supply. Now we have these ridiculous paper towels that we have to look for with hopes that we do not have to wait for someone to return the cleaning spray.**When I asked about the towels, I was informed that it was a corporate decision. If that is the case I want to give corporate a "Lunkhead Award."**Please do not tell me that the decision is based upon was expense. We all know that at least half of the members are not using the facilities in the summer, but are still paying the monthly fee.**Please use common sense and bring back the convenience and hygienics of having plenty of towels and disinfectant in the club.**Thanks you!
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Planet Fitness

Customer service issue
Reported by GetHuman-jvydra
Feb 7th, 2019 - 3 mons ago
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GetHuman-jvydra started working on this issue
Feb 7th 8:03pm