im trying to transfer from buena park ca to norwalk ca and the employee is saying that...

GetHuman1774520's customer service issue with Planet Fitness from December 2018

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The issue in GetHuman1774520's own words
im trying to transfer from buena park ca to norwalk ca and the employee is saying that my file still shows texas information. I transfered from texas over a year ago. My auto bill pay for my gym membership has my current information so why doesnt my file have that info as well? I dont know my account member number and its saying that i need to correct the key tag number. No i dont. I put in the exact key tag number that your employee gave me when she looked me up. I want to transfer and i want my info updated correctly.
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Planet Fitness

Customer service issue
Reported by GetHuman1774520
Dec 17th, 2018 - 2 mons ago
I have an issue with Planet Fitness too
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GetHuman1774520 started working on this issue
Dec 17th, 2018 5:59am