I went into the Jonesboro AR store ***** on **********. I purchased ** cans of Science...

GetHuman-tvolsfan's customer service issue with PetSmart.com from October 2018

5 views | 25 similar | 0 following
Help with my PetSmart.com issue
First: share to improve GetHuman-tvolsfan's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-tvolsfan's next move: call PetSmart.com.
The best way to get your problem resolved is to tap the button below to start calling PetSmart.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-tvolsfan may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-tvolsfan's own words
I went into the Jonesboro AR store ***** on **********. I purchased ** cans of Science Diet sensitive stomach*skin dog food. The current promotion was buy ** get * free. There were only ** cans on the shelf. I went to the checkout and told the cashier (******) what the sign read & that there were only ** cans. He didn’t respond at all, rang up my purchase and told me the total, I once again told him the promotion to which he replied “I don’t know, let me ask”. Then another associate came to the counter & said we’re out of it. I was not given the option of a rain check or any type compensation. I realize it’s only a $*.** can of food, but if you’re advertising this then there should be a way to honor it if that product is out of stock. The cashier could also use some additional training in customer service. This is not the first time I’ve been in this store and encountered less than helpful and*or friendly employees.

GetHuman-tvolsfan did not yet indicate what PetSmart.com should do to make this right.

How GetHuman-tvolsfan fixed the problem

We are waiting for GetHuman-tvolsfan to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get PetSmart.com's attention and get better help faster. Tap below to get started.
Having PetSmart.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tvolsfan fixes it.
This email address isn't valid

PetSmart.com

Customer service issue
Reported by GetHuman-tvolsfan
Oct 23rd, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 25 others
0 customers following this

Timeline

GetHuman-tvolsfan started working on this issue
Oct 23rd, 2018 6:11pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians