I went into the Jonesboro AR store ***** on **********. I purchased ** cans of Science...

GetHuman-tvolsfan's customer service issue with PetSmart.com from October 2018

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The issue in GetHuman-tvolsfan's own words
I went into the Jonesboro AR store ***** on **********. I purchased ** cans of Science Diet sensitive stomach*skin dog food. The current promotion was buy ** get * free. There were only ** cans on the shelf. I went to the checkout and told the cashier (******) what the sign read & that there were only ** cans. He didn’t respond at all, rang up my purchase and told me the total, I once again told him the promotion to which he replied “I don’t know, let me ask”. Then another associate came to the counter & said we’re out of it. I was not given the option of a rain check or any type compensation. I realize it’s only a $*.** can of food, but if you’re advertising this then there should be a way to honor it if that product is out of stock. The cashier could also use some additional training in customer service. This is not the first time I’ve been in this store and encountered less than helpful and*or friendly employees.

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Customer service issue
Reported by GetHuman-tvolsfan
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 25 others
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GetHuman-tvolsfan started working on this issue
Oct 23rd, 2018 6:11pm