Bad customer service over the phone. The employee hung up on me

GetHuman1367008's customer service issue with PetSmart.com from October 2018

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The issue in GetHuman1367008's own words
I was looking for non-stinging antiseptic spray for dogs and*or antiseptic wipes ... This is more of a customer service complaint. This happened over the phone with the South Huntington, NY Petsmart (*** Walt Whitman Rd.) *I was speaking with an employee who was very helpful. However, she got called away and I was transferred to another employee who at first thought I was another customer with another issue. I explained that I wasn’t the other customer and explained my issue. This employee was blunt and I could tell he was trying to rush me off the phone. Then he just hung up on me when I said that I’m not sure I’m interested in this product. *Now it may sound like I was kind of an annoying customer to deal with. But you should know that my dog had gotten a noticeably bad looking scrape on his forehead and I haven’t had any experience trying to find the right kinds of antiseptic sprays*ointments to clean out an animal wound. So I was anxious and I had questions.*Furthermore, before the employee abruptly hung up the phone, I was still considering coming into the store this evening and making a purchase of a similar product that this particular Petsmart had. I was stunned that someone would behave in that fashion while dealing with a potential customer.
My dog had just gotten a scrape on his forehead. I was scrambling trying to find the right kind of antiseptic.
I think this person should know how to display basic politeness in a customer service situation. I’m sure that this employee wouldn’t want someone to hang up on him in any situation.
I’m a new customer and was expecting common courtesy over the phone.
I have an issue with PetSmart.com too
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PetSmart.com

Customer service call
Customer service issue
Reported by GetHuman1367008
Oct 18th, 2018 - a mon ago
I have an issue with PetSmart.com too
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Seen by 5 customers so far
Similar issue to 23 others
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Timeline
GetHuman1367008 started working on this issue
Oct 18th 12:10am