How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this PepsiCo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu, then press 2.
Here is how our research team describes the way the PepsiCo phone system greets you: For retailers, press 1. For associates, press 2. For consumers, press 3.
Below are some clips we've found from PepsiCo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling PepsiCo consumer relations.
All calls will be recorded for quality and training purposes.
If you are a Pepsi retailer with questions about your account or equipment, please press one.
If you are a Pepsi Co associate with questions about HR, payroll, or benefits, please press two.
If you are a consumer calling with product Welcome to the HR service center for PepsiCo.
I still didn't I'm having trouble understanding."
Excerpt from a call with PepsiCo
Friday, January 19, 2024 3:48 PM
The first phone menu
"Thank you for calling PepsiCo consumer relations.
All calls will be recorded for quality and training purposes.
If you are a Pepsi retailer with questions about your account or equipment, please press one.
If you are a Pepsi Co associate with questions about HR, payroll, or benefits, please press two."
Excerpt from a call with PepsiCo
Wednesday, April 3, 2024 1:56 PM
What are the hours and when should I call?
PepsiCo operates the call center for this 800-433-2652 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 82 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PepsiCo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PepsiCo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PepsiCo is Friday.The most busy day to call is Monday, which averages 118% more phone calls by comparison.Again, this is based on a sample of 82 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call PepsiCo is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PepsiCo staffs the call center well on Friday.
Why call this PepsiCo number?
Below is a sample of recent calls to PepsiCo, and their purpose. Are any of these similar to the reason you are trying to call?
Service assistance request: "Ma'am, please provide service number, please."
- From a call lasting 2m 21s , Mar 27, 2024 4:08 PM
Pharmacy card inquiry: "Is there a separate pharmacy card that we need for prescriptions under UnitedHealthcare?"
- From a call lasting 8m 50s , Mar 11, 2024 3:41 PM
Restaurant syrup leak: "Connector is broken, syrup is leaking."
- From a call lasting 6m 20s , Feb 28, 2024 7:38 PM
Carbonation issue at business: "My drinks are flat, and I just called Nusio two."
- From a call lasting 8m 22s , Jan 12, 2024 6:08 PM
More Ways to Contact PepsiCo Customer Service
There are of course other ways to contact PepsiCo customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, PepsiCo provides this option.
As a last, sometimes only, resort- PepsiCo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is PepsiCo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PepsiCo agent. This phone number is PepsiCo's best phone number because 6,180 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-433-2652 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call PepsiCo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, PepsiCo has 1 phone number. It's not always clear what is the best way to talk to PepsiCo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for PepsiCo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PepsiCo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.