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PepsiCo Customer Service

Phone Number & Contact Info

PepsiCo's Best Phone Number

800-433-2652
Toll-free·Calls Customer Service·Most popular PepsiCo number
Q:

How do I talk to a live human at PepsiCo?

A:Press 0 at the first menu, then press 2.
Q:

Does PepsiCo offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this PepsiCo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at the first menu, then press 2.
Here is how our research team describes the way the PepsiCo phone system greets you: For retailers, press 1. For associates, press 2. For consumers, press 3.
Below are some clips we've found from PepsiCo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling PepsiCo consumer relations. All calls will be recorded for quality and training purposes. If you are a Pepsi retailer with questions about your account or equipment, please press one. If you are a Pepsi Co associate with questions about HR, payroll, or benefits, please press two. If you are a consumer calling with product Welcome to the HR service center for PepsiCo. I still didn't I'm having trouble understanding."
Excerpt from a call with PepsiCo
Friday, January 19, 2024 3:48 PM

The first phone menu

"Thank you for calling PepsiCo consumer relations. All calls will be recorded for quality and training purposes.
If you are a Pepsi retailer with questions about your account or equipment, please press one.
If you are a Pepsi Co associate with questions about HR, payroll, or benefits, please press two."
Excerpt from a call with PepsiCo
Thursday, May 23, 2024 1:58 PM

What are the hours and when should I call?

PepsiCo operates the call center for this 800-433-2652 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 149 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PepsiCo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PepsiCo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call PepsiCo is Friday. The most busy day to call is Monday, which averages 95% more phone calls by comparison. Again, this is based on a sample of 149 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call PepsiCo

In summation, the best day to call PepsiCo is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PepsiCo staffs the call center well on Friday.

Why Customers Call PepsiCo

If you have time to do a bit of reading before you call PepsiCo, we recommend you read over some of our problem-specific articles.

What is PepsiCo?

PepsiCo is a global food and beverage company that operates in more than 200 countries. With a diverse range of well-known brands, PepsiCo offers a portfolio of products including snacks, beverages, and convenient foods. Our iconic brands include Pepsi, Lay's, Mountain Dew, Tropicana, Quaker, Gatorade, and Doritos, among many others. Our mission is to provide enjoyable and sustainable solutions that satisfy consumers' preferences for taste, convenience, and nutrition. We strive to deliver quality products while promoting environmental stewardship and supporting local communities. With a commitment to innovation, PepsiCo continues to adapt to changing consumer needs and preferences, aiming to provide delicious and responsible choices for individuals and families worldwide.

Where is PepsiCo headquartered?

PepsiCo is headquartered in Purchase, New York, United States. Located in Westchester County, the company's global headquarters sit on a sprawling campus spanning more than 45 acres. This strategic location places PepsiCo in close proximity to New York City, a major hub for business and innovation. The headquarters houses various departments, including executive offices, research and development facilities, and administrative functions. As an iconic American multinational food and beverage corporation, PepsiCo's centralized headquarters enables efficient decision-making, collaboration, and control over its worldwide operations. Additionally, being based in the United States allows PepsiCo to stay connected to its consumers, understand market trends, and maintain a strong presence in the global food and beverage industry.

Is PepsiCo a global company?

Yes, PepsiCo is a global company. With operations in more than 200 countries and territories, PepsiCo has established itself as a leading player in the global food and beverage industry. The company operates a diverse portfolio of iconic brands, including Pepsi, Lay's, Gatorade, Quaker, Tropicana, and Mountain Dew, which are consumed by billions of people worldwide. By leveraging its extensive distribution network and strong brand recognition, PepsiCo is able to cater to the diverse tastes and preferences of consumers in various markets. With a commitment to innovation, sustainability, and community engagement, PepsiCo continues to expand its global presence, adapt to changing market dynamics, and deliver products that meet the evolving needs of consumers around the globe.

Top PepsiCo customer service problems

Click the link above to get answers to just about any PepsiCo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to PepsiCo, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 44s , Jul 10, 2024 11:23 AM
: "undefined"
- From a call lasting 10s , Jul 10, 2024 1:37 AM
: "undefined"
- From a call lasting 1m 46s , Jul 9, 2024 2:10 PM
: "undefined"
- From a call lasting 43s , Jul 9, 2024 11:28 AM
: "undefined"
- From a call lasting 37s , Jul 9, 2024 5:12 AM
No response: ""
- From a call lasting 1m 5s , May 30, 2024 3:23 PM
No information provided: ""
- From a call lasting 1m 42s , May 23, 2024 1:58 PM
Service assistance request: "Ma'am, please provide service number, please."
- From a call lasting 2m 21s , Mar 27, 2024 4:08 PM
Pharmacy card inquiry: "Is there a separate pharmacy card that we need for prescriptions under UnitedHealthcare?"
- From a call lasting 8m 50s , Mar 11, 2024 3:41 PM
Restaurant syrup leak: "Connector is broken, syrup is leaking."
- From a call lasting 6m 20s , Feb 28, 2024 7:38 PM

More PepsiCo Customer Service Contacts

There are of course other ways to contact PepsiCo customer service besides the phone. Below we list the best ones, by medium.

PepsiCo Customer Service Live Chat

cu.pepsico.com - Customer Service
Click "Chat with us" on the bottom menu
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, PepsiCo provides this option.

PepsiCo Customer Help Desk / Web Support

cu.pepsico.com - Customer Service
Online customer service support
As a last, sometimes only, resort- PepsiCo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is PepsiCo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PepsiCo agent. This phone number is PepsiCo's best phone number because 6,180 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-433-2652 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call PepsiCo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, PepsiCo has 1 phone number. It's not always clear what is the best way to talk to PepsiCo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for PepsiCo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PepsiCo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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