I am selling items on ebay but the purchasers say the payments are leaving their paypal...

GetHuman1311811's customer service issue with Paypal (UK) from October 2018

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The issue in GetHuman1311811's own words
I am selling items on ebay but the purchasers say the payments are leaving their paypal accounts BUT NOT BEING ACCEPTED BY MINE.**I have no idea why this is happening. I cant find the appropriate section in the Help areas as everything seems to deal with outgoing payments, not incoming.**I will lose these sales if I cannot rectify the situation quickly. Urgent advice would be greatly appreciated.*Many thanks
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Paypal (UK)

Customer service issue
Reported by GetHuman1311811
Oct 10th, 2018 - 3 mons ago
I have an issue with Paypal (UK) too
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Seen by 9 customers so far
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GetHuman1311811 started working on this issue
Oct 10th, 2018 9:12pm