Up until this past weekend, there was a webpage requesting a mobile number addition aft...

GetHuman-kbcsub's Can't Login issue with PayPal from March 2021

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The issue in GetHuman-kbcsub's own words
log into my account ... Up until this past weekend, there was a webpage requesting a mobile number addition after login, but there was also a way around it for those of us without mobile devices ("Not Now"). Sometime over the past couple days, the option to skip the mobile number has disappeared, and you CANNOT get into your account without a mobile phone number.**NOT EVERYONE HAS A MOBILE PHONE !!!
I got told that they couldn't fix it until I verified a mobile number - which I don't have.
allowing those of us WITHOUT mobile phones the ability to use the website.
More than ** years
tried typing my home phone - was told 'it was an invalid type'. Tried random phonenumbers .. now it wants to validate that random number - and I can't remove it.
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Can't Login issue
Reported by GetHuman-kbcsub
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 42016 others
0 customers following this

Timeline

GetHuman-kbcsub started working on this issue
Mar 23rd 1:39pm
GetHuman-kbcsub indicated the issue is not fixed yet.
Mar 23rd 11:30pm
GetHuman-kbcsub indicated the issue is not fixed yet.
Mar 23rd 11:34pm

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