I have not used paypal for about * yrs. I changed the phone * since then & I don't re...

GetHuman-maresuli's Account Access issue with PayPal from May 2020

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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-maresuli's own words
Get a passcode thru my email acct so I could change my password & put in new phone *. ... I have not used paypal for about * yrs. I changed the phone * since then & I don't remember the password. I put in my email & don't remember password. Says use email or phone *. No matter which one I use it still called my old phone * to give me a passcode. It will not use my email that has not changed in ** yrs. Please send me a passcode at email listed below. *****@***.com
You do have my email acct but keep trying to send passcode thru dead phone *.
Sending a passcode thru my email account. *****@***.com
** yrs
I tried to call but there was a message that said there was no one there answer the phone.
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PayPal

Account Access issue
Reported by GetHuman-maresuli
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 25150 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman-maresuli started working on this issue
May 22nd, 2020 12:31am
GetHuman-maresuli indicated the issue is not fixed yet.
May 22nd, 2020 6:09am