I ordered a shower head from Luxury Online and paid with PayPal (order *order ***T...
GetHuman3867396's Dispute a Charge issue with PayPal from November 2019
Help with my PayPal issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3867396's own words
I ordered a shower head from Luxury Online and paid with PayPal (order *order ***T*****M*******L). The shower head did not perform as advertised so I decided to return it per advertised return policy. I was unable to get a return authorization (or even a response) at the company email despite repeated attempts. I finally got a response by contacting PayPal and opening a dispute. Luxury Online responded to you and gave me a return authorization. I returned the shower head and I know that they received it via tracking over a week ago. I have not received credit or any type response. Initially I was willing to exchange the shower head for one of their less expensive models and refund me the difference. After getting no response from them I just want my money back.
GetHuman3867396 did not yet indicate what PayPal should do to make this right.
I have an issue with PayPal too
How GetHuman3867396 fixed the problem
I don't know if I will ultimately get my money back, but papal was no help. I thought once I was able to get the return authorization, my problems were over, however paypal says that once you close out the complaint you have no recourse even if the transaction goes bad again further down the line. I am attempting to get resolution through Discover card (who Paypal tapped for the funds). They have been very nice and easy to get in touch with on the phone. I won't know for sure until Nov *th.
Please help with my PayPal issue
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We've taken the time to write instructions for how to solve some of the most common PayPal customer problems.
GetHuman3867396 confirmed the issue is fixed. Hooray!
Nov 2nd, 2019 12:29am
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