I ordered a shower head from Luxury Online and paid with PayPal (order *order ***T...

GetHuman3867396's Dispute a Charge issue with PayPal from November 2019

Help with my PayPal issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3867396's own words
I ordered a shower head from Luxury Online and paid with PayPal (order *order ***T*****M*******L). The shower head did not perform as advertised so I decided to return it per advertised return policy. I was unable to get a return authorization (or even a response) at the company email despite repeated attempts. I finally got a response by contacting PayPal and opening a dispute. Luxury Online responded to you and gave me a return authorization. I returned the shower head and I know that they received it via tracking over a week ago. I have not received credit or any type response. Initially I was willing to exchange the shower head for one of their less expensive models and refund me the difference. After getting no response from them I just want my money back.

GetHuman3867396 did not yet indicate what PayPal should do to make this right.

How GetHuman3867396 fixed the problem
I don't know if I will ultimately get my money back, but papal was no help. I thought once I was able to get the return authorization, my problems were over, however paypal says that once you close out the complaint you have no recourse even if the transaction goes bad again further down the line. I am attempting to get resolution through Discover card (who Paypal tapped for the funds). They have been very nice and easy to get in touch with on the phone. I won't know for sure until Nov *th.
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PayPal

Dispute a Charge issue
Reported by GetHuman3867396
Nov 1st, 2019 - 2 years ago
Fixed
GetHuman3867396 shared how to fix
Seen by 73 customers so far
Similar issue to 56860 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman3867396 started working on this issue
Nov 1st, 2019 6:51pm
GetHuman3867396 confirmed the issue is fixed. Hooray!
Nov 2nd, 2019 12:29am

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