PayPal Customer Service Issues

This is my fifth email to PayPal expressing my disappointment with the customer service. My bank account and PayPal account have different names. I transferred money to PayPal Europe's bank details but have not received it. The payment was due on October 24th, yet I have not received it. Despite PayPal's 24-hour response promise, I have not heard back on this issue. I attached screenshots of my messages as proof. Please address this matter promptly by depositing the funds into my PayPal balance or refunding them to my bank account. I can provide any necessary details. My PayPal account ID is "[redacted]" Thank you.

I made a purchase on Macy's website using PayPal for $[redacted].80 on September 28th. I later returned the item to their store in Lancaster, CA on October 25, [redacted], receiving a return receipt showing a $0.00 refund, as Macy's stated they had already issued a refund. However, as per PayPal's email today, a provisional refund is being processed due to the unresolved situation. Despite multiple attempts to contact Macy's and PayPal, I have not received a response or confirmation of the refund. Proof of the return and PayPal transactions reflect that no refund has been issued. I am waiting for the correct refund to be made to the original credit card used for the purchase, as no other form of refund has been accepted. Your assistance in resolving this issue and issuing the refund to the credit card is appreciated. Thank you for your attention to this matter. - K.L.

As a trader on paxful.com, I encountered a situation where a client tricked me into paying $[redacted] through an invoice, making me believe they had paid me. I released bitcoins worth approximately $[redacted] thinking the payment had been received. However, I discovered later that he not only got the bitcoins but also deceitfully charged me $[redacted], resulting in a loss of $[redacted]. Although I cannot recover the bitcoins, I am looking to have the fraudulent $[redacted] transaction removed from my account. Unfortunately, I am unable to dispute the payment as it was automatically processed. This individual, who has been blocked by 16 users for similar scams, provided me with evidence including chat conversations, transaction screenshots of his fraudulent activities with others, and a passport for identity verification.

I am a trader at Paxful.com. I mistakenly believed a client, who sent me an invoice claiming I owed $[redacted]. I released the bitcoins, not realizing he scammed me and took both the bitcoins worth around $[redacted] and the $[redacted]. In total, I lost $[redacted]. While I cannot recover the bitcoins, I am seeking to have the $[redacted] transaction removed from my account. Unfortunately, the payment was automatic, and I am unable to open a dispute. This client has been blocked by 16 others for similar scams. I have evidence including our conversations, his transaction screenshots with other victims, and his passport for verification.

It's been some time since I last used my PayPal account. My visa credit card linked to the account expired this year, and after updating it, I received an email notification from PayPal about the expired card. Yesterday, I attempted to change to my new visa card but faced login issues due to forgetting my password. Despite selecting to receive a code via text multiple times, I did not receive any from PayPal. While I did receive a code via email, upon entering it, it still prompted me to verify my cell phone number. Despite entering my cell phone number, I faced more issues. Even after receiving multiple codes today, I encountered difficulties with the login process. Whenever I tried to reset my account, it asked for my email address and then failed to recognize me. It seems like I've attempted too many times. I'm unsure what steps to take to fully reset my account and resume transactions via PayPal despite updating my new card details.

I purchased an LOL Surprise capsule from iCheap for my daughter's Christmas gift. I paid $45 through PayPal as a guest. After receiving an email with a tracking number stating the item was delivered to a different address, I contacted UPS and the seller with no response. Despite submitting evidence from UPS, PayPal denied my claim twice. The tracking shows delivery to a non-existent "dock" signed by someone named Shane, further confirming the fraud. I am devastated by this situation and seek a refund. Transaction ID: 0N996357AW412800L.Email: [redacted]

I am unable to send, transfer, or withdraw my money. I accidentally selected MN instead of PH as my state in the billing address. There is still $63 in my account. Will they convert the money into a check and send it to the Philippines after [redacted] days of being held? I am waiting for their instructions via email. After logging into my account, I received the following message: "You can't use PayPal anymore. At PayPal, we aim to maintain a safe community for our customers. We have detected activity in your account that goes against our User Agreement, and we have discontinued your access to PayPal services. Any bank or credit card information associated with your PayPal cannot be altered or used for a new account. While you can still view your account details, you are unable to send or receive money. The funds in your balance will be retained for [redacted] days. Following this period, you will receive an email with instructions on money transfer. Reference ID: PP-[redacted]-[redacted]-[redacted]-[redacted]"

I am requesting a refund for products purchased from Warrior + that I believe are fraudulent. Specifically, the products are misleading in claiming to be "Done For You" when in reality, there is no follow-up from the seller to assist with completing tasks or guiding customers in the right direction. Instead, more products are promoted without proper assistance, leading to further misleading purchases. I have a list of item numbers, prices, purchase dates, and times for each product that I am seeking a refund for, totaling approximately $[redacted]. I am ready to provide this list via email once contacted. Despite multiple attempts, I have not received any response from the seller. I appreciate any assistance with this matter, as all the purchases fall within the 30-day money-back guarantee period. Thank you for your help.

Today I received a letter from Synchrony Bank regarding my order which I paid for via PayPal on November 2. They were unable to approve my request due to difficulty accessing my credit bureau file because of a freeze. Currently, all three of my credit bureau accounts are frozen. How can I go about unlocking my credit accounts to proceed with the transaction?

I am experiencing difficulty withdrawing money from my PayPal account. I attempted to withdraw funds to my first linked bank account, but it was denied after five days with an "Invalid Bank Account Information" email notification. I then tried withdrawing to my second bank account, yet encountered the same issue after another five days. Upon investigating, I discovered the discrepancy might be due to a mismatch in the bank account name. I attempted to update my PayPal account with my middle name to align with my bank, but proof of this change was requested. Despite providing my ID as requested, I was unable to add my middle name successfully. As a workaround, I created a new account with my middle name and transferred the funds there, designating it as a friend transaction. However, the money transfer is still pending. I am bewildered by these challenges and seek resolution to access my funds promptly.

I purchased pearls from [redacted] on October 4, [redacted], for $57.55. Unfortunately, I did not receive them on time, which caused delays in making jewelry for customers. I contacted Lisha, the vendor, last week asking to cancel the order and requested a refund. She agreed to refund me upon receiving the pearls. Today, the pearls arrived, but it is too late for my orders. I informed Lisha that I still want a refund and will return the pearls. I messaged her requesting a refund of $57.55 and guidance on returning the pearls. The transaction ID is 9PP68100C[redacted]W, dated October 4, [redacted]. I appreciate your assistance in resolving this matter. Item# [redacted]39. Thank you, Ellen C.

I recently contacted customer service because I was locked out of my account. The representative that assisted me mentioned verifying my identity by asking me questions about my past. Unfortunately, due to my past health issues including memory loss, I struggled with the verification process. Additionally, I had difficulty understanding the representative due to her accent. She mentioned closing my account, to which I initially agreed. However, upon reflection, I requested to speak with a manager, which the representative refused. I am concerned about the status of my account and would like to resolve this issue while retaining access to it. I believe that the handling of my problem was not appropriate and hope to find a solution. Thank you, Shannan

I have been a loyal customer of PayPal for almost 20 years. Recently, I received a new debit card. Following the advice of PayPal customer service, I opened a new account. However, PayPal is not recognizing my new card, and I cannot register my long-standing bank account. Despite reaching out to PayPal and my bank multiple times, each party directs me to contact the other for assistance. A PayPal representative mentioned calling me back within 24 hours to address the bank account issue, but I have not received any follow-up call. Currently, I have been on hold with PayPal for over 35 minutes trying to resolve this matter.

Hello, I am currently facing issues with our business PayPal setup. Unfortunately, I accidentally mistyped the password and I am encountering delays in receiving the reset emails promptly. Additionally, there seems to be a discrepancy with our telephone number where one digit is incorrect. The correct telephone number should be [redacted] ZEST ([redacted]). This minor error is preventing me from proceeding to add the bank account number to complete the setup. Thank you.

Hello Team, I am looking to revive my PayPal account after a long period of inactivity. However, I have encountered some hurdles as I have forgotten my password, no longer have access to the phone number linked to my account, and cannot recall the answers to my security questions. I kindly request guidance on how to regain access to my account. Any assistance on this matter would be greatly appreciated. Email linked to account: [redacted]

Hello, I am K L P Perera from Sri Lanka. I have received a new card to replace my damaged chip card. Even though the new card has the same number, it has a changed expiry date and security code. I removed my old card from my account and added the new one, but now I am facing issues linking it to my account. My bank, HSBC, confirmed that there are no issues from their end and advised me to reach out to Paypal support. I urgently need this problem fixed as my payments are pending due to this issue. Despite sending multiple emails, I have not received a proper response from Paypal. I kindly request immediate assistance in resolving this matter. Thank you, K L P Perera

My account is currently restricted, and I've faced challenges in resolving this issue. After speaking with a PayPal representative, I followed instructions on submitting a picture ID through the 'Resolve' link provided via email. Unfortunately, this method did not work for me despite multiple attempts. I'm willing to fax, email, or mail a copy of my ID if I could be provided with the appropriate address for any of these options. I've spent 2 hours already trying to resolve this matter using the link provided, to no success. Is there any other acceptable alternative method that can be used? My ID number is PP-L-[redacted]34.

I am respectfully requesting the release of the hold on my funds/account. While I do not seek to have my account reinstated with PayPal, as I have moved on to a competitor, I still feel that holding my funds for [redacted] days due to a non-fraudulent violation is excessive. Although my appeal was denied, I am willing to accept the decision. I hope for a fair resolution that benefits both parties. Thank you for your attention to this matter.

This is my second time reaching out to PayPal. Yesterday, I was alerted by my bank about unusual charges on my PayPal account, which I did not authorize. I was busy at work when this happened and couldn't address it immediately. Upon checking my bank statement later, I discovered unauthorized transactions on PayPal, despite not using the platform that day. The only time I used PayPal recently was for a single transaction to sell some gym equipment. I am concerned that someone managed to make repeated transactions on my account, leading to confusion with charges and refunds. I am frustrated that despite my report, I was informed that nothing could be done. I hope for a resolution to this issue promptly, as someone is clearly exploiting my account and taking my money. I urge PayPal to investigate this matter further and find a solution.

Subject: PayPal Account Assistance Needed I am experiencing challenges concerning my PayPal account. Initially, it was registered under my wife's name, Juna Quinto, with the email [redacted] and an inactive phone number, [redacted]0. Presently, all my other accounts on various platforms are registered under my company email, gtpowerhousemarketing. Unfortunately, I cannot register with the same email on PayPal as it is already in use. Moreover, my wife cannot recall the password for the existing account, and the linked phone number is inactive, making it impossible to receive verification codes. I need to link my bank accounts and other services to PayPal using my email address, [redacted] However, to do this, I must change the account name from Juna Quinto to mine, Christopher Quinto, to avoid any potential issues. I kindly request guidance on how to proceed to update the account details swiftly to start utilizing PayPal efficiently. Thank you for your assistance. Warm regards, Christopher Labra Quinto President, GT Powerhouse Marketing