PayPal Customer Service Issues

I've been attempting to reach out to PayPal without success recently. I'm sharing my issue here for assistance. I had registered for PayPal but cannot recall the credit card used to sign up. When I try to log in now, it requests confirmation from the credit card I no longer have. Despite receiving an email from PayPal, I can't view it without logging in. I am stuck without the old credit card details. I recently had a refunded transaction of $[redacted] from Libman Education that I cannot access in my PayPal account. Your help in this matter is greatly appreciated. Please see the attached transaction receipt for reference.

I have had an Australian PayPal account for many years under [redacted], for Robert Maxwell Kothe. I am unable to remember my password, and my old phone number +61 [redacted] [redacted] [redacted] is no longer active. Even though I believe the answer to my security question about my first school might be either Bega Infants School or Bega Primary School, and the hospital I was born at was Crown Street Sydney, the system is not accepting them. My last transaction was a deposit of €75.00 from Jim Blunt yesterday. I am currently based in Spain and have a Spanish account under [redacted] belonging to Kothe Robert Maxwell, which I can access. My Spanish phone number is +[redacted]6. I am willing to provide any necessary identification documentation or answer questions over the phone, but I urgently need your help. Thank you, Rob Kothe

Hello, I recently received a payment from a company I worked for internationally in the USA, while I'm based in the UK. The funds are currently on hold as the company claims I sold items to them, which is not the case, as it was payment for my services. I urgently need access to the funds and would prefer not to wait for the 7-day verification period. I agreed to use PayPal for the transfer because the company has a history of using it for other employees. However, I was unaware of the fees for overseas transactions. I'm unhappy about the extra charged amount of £90 from my earnings and would appreciate a resolution to this issue. In the future, I will recommend using bank transfers, which is my usual preference.

I have a query rather than an issue. I conducted a PayPal transaction where I sent funds to a company for a product that was never delivered. I initiated a refund with the company, requesting the funds be returned to my PayPal account. The original transaction was made with a now inactive card. I've since added a new active card to my PayPal account but have not removed the old one. I am unsure if deleting the inactive card will affect the refund process. I don't mind if the refund stays in my PayPal account or is transferred to the new card. Does deleting the old card pose any problems for this refund process? Thanks for your assistance.

I have not violated any terms of service, yet my account has been shut down by PayPal. I have documented every interaction I've had with PayPal through recordings and screenshots. I am expecting PayPal to refund the balance in my account and the funds I loaded at Walgreens on 7/13/19. I also am requesting compensation based on the minimum wage in my area, as well as my hourly rate as a master tile setter, overtime, gas, lost wages, and the emotional distress I have endured since 7/13/19. I expect all associated fees from actions taken on July 13, [redacted], to be included. My witnesses are prepared to support my claim, and I have secured a computer and phone tech to safeguard our communication records. Stop trying to erase our conversations.

Hello, I am an eBay seller, and a buyer recently opened a case expressing dissatisfaction with the items received from me. This situation led to my PayPal account showing a negative balance of $[redacted]. To ensure customer satisfaction, I issued a full refund and even allowed the buyer to keep the items as an early Christmas gift. However, during the manual refund process of $[redacted] via PayPal to the buyer's email address, I observed that I was also charged for the negative balance by PayPal. It appears there was a duplicate transaction involving $[redacted] (refund to buyer) and an additional $[redacted] (covering the negative balance resulting from the buyer's case). I kindly request a refund of $[redacted] to rectify this error. Thank you, Rizwana Ghori

I am unable to log in because I do not receive password reset emails at the correct email address. The Paypal website wrongly assumed the issue was with my service provider instead of acknowledging it was a Paypal problem. I would appreciate a refund for the charge on my credit card. Thank you, C.J. Clifford.

I have received notifications that my PP account is now limited, supposedly due to an expired Visa card. Despite updating the card's expiration date multiple times as prompted by the notices to month 05, year 23, the issue persists. Additionally, the credit card is my secondary source of funds, with a bank account selected by me as the primary source, making the problem seem dubious. Although the sources page displays all information as correct, I continue to receive notices from PP stating that my account usage is restricted. The email address provided for communication is linked to the account in question. Kindly investigate this matter and provide me with an update on the status of my account, as I am worried that the notification may be fraudulent. - David (A) Wright

Hello, I ordered a reborn doll on September 8th. After over a month of waiting, they informed me that the doll had been discontinued and I needed to choose a different one. I canceled the order. They then contacted me again, saying they were in the process of making a new doll which would take a long time. I insisted on canceling. In another email, they mentioned they had received the parts to build the doll but I still had the choice to cancel. I want to cancel this order, but I haven't heard back from the seller. The amount paid was $[redacted]. Can you please assist me with this issue that has been ongoing for quite some time? Thank you for your response.

I made a purchase of four pairs of shoes from honestystar.com on October 7, [redacted], at 10:30 pm. The transaction went through PayPal on October 9, [redacted], for $88.90. I contacted them via email twice last week at [redacted] The first email went through but I didn't receive a response. The second email was blocked by gmail. Despite honestystar's promise of delivery within 5-20 business days, it has been 29 business days and I am no longer interested in the shoes or doing business with them. I hope PayPal can refund the money to my MasterCard. The order number is [redacted]. I haven't had any communication from honestystar since I placed the order. Thank you, Irene N. 11/18/19.

Hello, I used to be affiliated with a partners who no longer exists, and we shared a PayPal account under [redacted] My Wells Fargo account is linked to my name and billing address. Green Lotuz Extracts has been inactive for the past few months, and the email along with the PayPal account has been neglected. As a student, I am trying to sell my clothes online on an app called Depop. Despite creating several PayPal accounts, I am unable to sell clothes due to PayPal placing limitations on them. My name is Laura Lee Malooly, my phone number is +[redacted]7, I bank with Wells Fargo, currently residing in San Diego. My billing zip code is [redacted]. I am willing to provide documentation to prove my legitimacy. As a hardworking college student facing financial challenges, I am eager to sell my clothes online quickly while I continue my job search in the fashion industry. Kindly assist me in unlinking me from greenlotuzextracts as that account is no longer active. Thank you for your time and support; I look forward to hearing from you soon.

Upon reviewing your account activity, we have determined that you have violated PayPal's Acceptable Use Policy. Consequently, your account has been permanently limited. You must remove any mentions of PayPal from your websites or auctions, including logos and shopping carts. Any funds in your account will be held for [redacted] days, after which you will receive instructions on how to withdraw the money if there are no outstanding legal issues. You are responsible for settling any negative balance due to chargebacks or claims. Individuals permanently limited for policy violations cannot use PayPal services or open new accounts. You can review the complete Acceptable Use Policy by visiting the Legal section on the PayPal website.

Unfortunately, your account has been permanently limited by PayPal. Upon reviewing your account activity, it has been found that you have violated the Acceptable Use Policy. Therefore, you are required to remove any mention of PayPal from your websites and auctions, including logos and shopping carts. Any funds in your account will be held for [redacted] days, after which you can withdraw them if there are no legal issues. Remember, you are still responsible for any outstanding obligations on your account. It's essential to settle any negative balances to avoid further consequences. Those who breach the Acceptable Use Policy are not allowed to use PayPal or open new accounts. Please refer to the website's Legal section for the complete Acceptable Use Policy.

I have been facing difficulty receiving the verification code as the two phone numbers on my account are incorrect. The first number needs to include the international code for Spain, where I currently reside. It should be listed as +34 [redacted]05. The second number is my old UK number, which is no longer active. I have tried alternative methods as suggested, but have not had any luck. It has been a challenge to reach out for assistance as some PayPal phone numbers I have tried appear to be incorrect. I kindly ask for help in resolving this issue as it has been quite a task for me.

Hello, I am a commission artist experiencing difficulty with receiving payments from two clients due to a PayPal issue. After sending the invoice, both clients faced a decline when attempting to make the payment. Despite confirmation from their banks that the transactions were approved, the funds were swiftly refunded. My debit card is valid, and my email is confirmed. I have reached out to PayPal multiple times via email, Instagram, and Twitter. They acknowledged the problem on Twitter and mentioned assigning a specialist to the case. I am eager to resolve this swiftly to avoid inconveniencing my clients. Thank you.

I received a fraudulent invoice via email supposedly from PayPal. I have forwarded the email to "[redacted]" and received a response with a reference code. I want to know the outcome of PayPal's investigation and need updates with a clear record of communication. The concerning part is that the email looks authentic, and I am seeking written confirmation from PayPal regarding the legitimacy of the invoice. Dr. D.V. Black AIRST.org [redacted] Office: 1-[redacted] Cell: 1-[redacted] [Attached email contents provided for reference] --- [Email contents displayed here]

I have filed a complaint about the GetHuman "so-called experts" as they failed to address the question I asked and provided an entirely nonsensical response. It was a waste of time, and I am requesting a refund of my fees promptly. I promptly pay for services or products when I receive what I requested. I find the service utterly ineffective. I recommend replacing these individuals with someone knowledgeable about communication and computer operations.

Hello Paypal, I am seeking assistance regarding a money transfer made on November 16, [redacted]. I sent 6,[redacted] pesos (now 6,[redacted]) to my Bank of the Philippine Islands account. Paypal informed me via email that the transfer was on its way and should reflect in my bank account by November 22, [redacted]. However, as of November 22, I have yet to see the funds in my bank account. I contacted Paypal, and they advised me to reach out to my bank. Upon contacting my bank, BPI, they explained that the 16-digit number from my Debit Mastercard was not the correct number, as it should be the 12-digit Bank Account number. My bank suggested that I contact Paypal to rectify the transfer details. I urgently need this money for my family. 🙁☹

I recently made a purchase online using my credit card through an app. After receiving the total amount for the items, I noticed a $1 charge from PayPal on my card. I have used this same payment method before on the same site without any additional PayPal charges. Can you please explain if there are any fees associated with using PayPal as a payment platform with a credit card? The items I bought were priced in Philippine Pesos (PHP), but the charge on my card is in US dollars. Thank you for your assistance.

Hello, I am inquiring about the status of my account. On November 14th, [redacted], my account was hacked, compromising my identity, finances, email, and phone. I promptly reported this to your team the following day. The unauthorized transactions involved purchasing Amazon gift cards, Google Play codes, and a [redacted]-day subscription. The amounts varied, starting from £1.99 and escalating to larger sums like £57 and £50. My previous email, [redacted], has been discontinued, and I now use [redacted] For communication, my phone number is [redacted]7. Despite contacting you last week, I have not received updates, except being informed of a 72-hour investigation timeline over the phone. As a cancer patient, I am anxiously awaiting resolution and request urgent contact from your team. Due to an issue with live chat, I am unable to use my new email address. Your prompt attention to this matter would be greatly appreciated. Thank you. Sincerely, Kim Moore I also identified an email linked to the gift card transactions: [redacted]