PayPal Customer Service Issues

Hello, I recently received an email informing me that my account has been suspended. An excerpt from the email reads: "We have discovered an unauthorized transaction request on your PayPal account linked to your credit card. As a precaution, we have temporarily suspended the transaction for 24 hours. If you authorized this transaction, please disregard this message. Please note that PayPal will send an SMS to your phone number with a cancellation code. You must enter this code to finalize the cancellation of the unauthorized payment. The code will include the amount and details of the unauthorized transaction." Could you please confirm if this email is legitimate? Thank you, C.L.

I, William H., recently received a notice from a collections agency concerning an outstanding PayPal bill (Ref # [redacted]3). Despite PayPal's lack of clarity on the charge, I eventually learned that it was related to a $15.89 online purchase of an Otterbox on 12/31/18. Unfortunately, while I expected the card to be charged upon shipment, it seems this transaction was missed. PayPal statements were sent to an outdated address, resulting in my lack of awareness about this issue. I have a good payment history and am willing to clear the $15.89 cost and a late fee of $38. However, the current balance exceeding $[redacted] seems excessive for a charge that should have been processed to my card on file. I am concerned about my credit score and wish to resolve this matter promptly. Kindly contact my spouse using the email provided below to discuss this further.

I purchased a mirror LED light from eBay, but it hasn't arrived, and they charged me £80.90. eBay asked me to contact my bank, where they confirmed the payment. The bank advised me to call PayPal. PayPal informed me that no money was taken, despite the screenshot showing the transaction. I don't have a PayPal account. I attempted to send the screenshot, but encountered issues. Instead, I provided the PayPal number: TJI19YG37. Please assist in refunding my money or delivering the mirror LED light promptly. For further communication, contact me at [redacted] Thank you.

I made a purchase on 10/20, but Ebay cancelled the transaction with code 30G27969VY114930P. Despite paying immediately and the funds being deducted from my Wells Fargo account, the refund is scheduled to clear only on 10/24. This delay prevents me from making another purchase. I urge for an immediate refund processing as the cancellation was not the seller's or my fault. Waiting till 10/24 is inconvenient, given that the payment was deducted promptly. I hope for a swift resolution so I can proceed with a new purchase. Thank you for addressing this promptly and assisting a loyal customer.

Hello! I'm Patience M. I reached out to PayPal regarding my order from Wholesale7 that I haven't received. The package is currently held by Aramax due to a misdeclaration issue resulting in a penalty of R500. The supplier is willing to pay 50% of the penalty, leaving me to cover the rest. I no longer wish to receive the product as the costs have increased significantly. I had to contact Aramex for updates on my package, paid for inspection, and then faced further delays. After reaching out to the supplier, I learned about the penalty situation. Despite paying all fees to Wholesale7, including shipping and taxes, I am yet to receive the product. I am seeking a refund as I did not receive the item I purchased. Thank you!

While integrating PayPal into my ecommerce website, I encountered an error with the PayPal callback to my API. The specific issue seems to be the request header being too large, leading to parsing errors. Any suggestions on resolving this matter without needing to adjust the tomcat configuration would be greatly appreciated. It's worth noting that the callback to my API is approximately [redacted] characters in length. Thank you for any assistance provided.

Hello, my name is Kristen Gibson. I received an American Express gift card from my employer two days ago and began using it yesterday. Today, after making two more purchases, I checked my balance only to find out there was $39 left. Shortly after, when I tried to use the card at Walmart, it was declined. Upon checking my balance online, I discovered that my information had been compromised and used without my authorization. I contacted customer service and reported the fraudulent activity. The fraudulent purchase was made by someone named Mark, and I received a claim number #o[redacted]55e4 and a merchant number #[redacted]44. This has been incredibly upsetting as I was in the process of buying Halloween costumes for my kids with the remaining funds that were stolen from me.

Hello, I hope you are doing well! I am experiencing an issue with linking my bank account to my PayPal account. Initially, I connected my bank, but I mistakenly removed it. Following this, I attempted to link it again without success. Consequently, I closed my PayPal account, cleared my cache, created a new account, and endeavored to connect it to the same bank. Regrettably, I am now unable to link the new account because the previous account has reached its connection limit. Your assistance in resolving this dilemma would be greatly appreciated. Thank you.

I am having trouble updating my Paypal account because the email address associated with it is invalid. Despite correctly answering security questions, I am unable to verify my identity since the verification step goes to my outdated email. This has left me unable to pay a service provider in the USA. I am located in South Africa, and the process for verification does not accommodate my international phone number starting with +27. I urgently need assistance in deleting my current Paypal account so I can create a new one with the correct email and payment details. Your help resolving this issue would be greatly appreciated.

Dear Paypal Customer Support, I am writing to seek help regarding a payout issue from Airbnb to my personal Paypal account. Despite Airbnb's confirmation of transferring PHP4,[redacted].06 to my account on Oct 19, [redacted], the amount has not reflected in my balance. Following several discussions with Airbnb support, I was advised to contact Paypal for resolution. Below are the details provided by Airbnb for your reference: Reservation Code: HMABKCT9WZ Payout Amount: PHP 4,[redacted].06 Payout Method: PayPal ([redacted]) Payment reference code: 3C134768T[redacted]B I would appreciate your immediate assistance in resolving this matter. Please feel free to contact me via email at [redacted] or [redacted], or on my mobile at +[redacted]94. Thank you for your prompt attention to this issue. Leah G.

Subject: Inquiry about Purchase Processing and Shipping Information Hello, I am following up on my recent purchase to inquire about the processing status, tracking number, and shipping details. I have already made the payment, and it has been deducted from my account. I would appreciate it if you could provide me with the necessary information and an estimated arrival date for my order. The lack of communication and transparency is concerning, and I would like to ensure the legitimacy of this transaction. Merchant Information: PP.CAREU Email: [redacted] Shipping Information: Elma Morgan 2[redacted] Finch Avenue West North York, ON M9M 0A5 Canada Item Description: [redacted] Newstyle Women's Spring & Autumn Lightweight Short Flat Heel Boots - Qty: 2 Product Code: FEHSWWD3J Receipt No: 1[redacted]-2[redacted] Email: [redacted] Thank you for your prompt attention to this matter. Sincerely, Elma Morgan

I encountered an issue while attempting to send money through the app. Instead of the intended recipient, a different person received the funds due to a glitch. After contacting them, the money was returned, but to my surprise, it came from a third party's account. The recipient claims they never received the funds in their PayPal account, leaving me without the money I initially sent. Meanwhile, the individual has an unverified account status, and I am unsure if they can still access the account. This situation has led to accusations of fraud against me. I am seeking assistance in resolving this matter to obtain a refund for the transaction. Your help in this is greatly appreciated.

I previously had a PayPal account set up in Israel in Hebrew, but it's been inactive for over 4 years. Now in Australia with the same email but different details, I want to either access and update the old account for international transfers or close it and open a new one with the same email. When trying to access my old account with a new code sent to my email (as SMS isn't relevant), it states an account already exists with the email. I'm stuck in a loop and seeking assistance to resolve this so I can utilize PayPal without obstacles. Thank you, Paul Morris.

On October 10, [redacted], I ordered two full lace human hair wigs, but unfortunately, they were not as described. I filed a dispute on October 19, [redacted], to request a refund. However, the return information provided the next day was incorrect, making it impossible for me to return the wigs. I simply want my money back as I no longer wish to keep the wigs due to this error. I do believe I deserve a refund in this situation as I feel misled by the inaccurate return instructions, leading to a frustrating experience.

Issue: I deposited $[redacted].00 on my PayPal prepaid MasterCard, but someone compromised the card by submitting their information to get a replacement card. Despite having the card, original packaging, and receipt, PayPal is siding with the criminal. I just want to activate my card with my details to pay my overdue student loan. I can't contact the person who tried to steal my card, so I can't provide verification info. This situation has been a major hassle, and PayPal isn't helping me, even though I have all the proof. I'm willing to send images or visit a store, but I can't provide the criminal's ID or SSN. I need to resolve this to activate my own card to pay my bills.

I am experiencing frequent login issues with my account. Every time I attempt to log in, I am unsuccessful and end up being locked out due to multiple failed attempts. Initially, I only wanted to update my primary email on my first account. However, customer service informed me that to make this change, I would have to close the account and open a new one as changing the primary email directly is not possible. Since then, I have been facing ongoing login difficulties. I suspect there might be confusion in the system between both accounts or I could be entering incorrect information. My name is Catherine R., residing at [redacted] Farwell St, Fairfield CA [redacted]. For further communication, please text me on my cell at [redacted] or email me at [redacted] I appreciate any assistance as I am becoming increasingly frustrated with this situation.

I purchased an item from Chester and Luna for £19.99 on 07/06/[redacted]. After inquiring about my order on 03/07/[redacted], I was informed it was out of stock with no clear restocking date. Despite claims of emailing all affected customers, I did not receive any notification. Subsequent requests for a refund yielded a promise of reimbursement within 14 days on 15/08/[redacted], but multiple follow-up emails have been unanswered. Contacting the company on Facebook revealed that they are different from the one I ordered from, and several other customers have faced similar issues regarding undelivered orders.

On August 10th, I accidentally sent money to "Festus Kwatsima" when buying concert tickets. The PayPal username provided to me was off by one letter, and I couldn't cancel the transaction in time. This was my first time using PayPal and unfortunately, I ended up losing the $65.04 without sending it to the intended recipient. I kindly request a refund for this amount. The transaction ID is 77B98581BF172671V, and the email on the PayPal receipt is [redacted] I would greatly appreciate a refund as I am unfamiliar with this person. Thank you in advance for your assistance.

I noticed a PhP10,[redacted].00 charge on my MetroBank Card from PayPal, although I haven't used my PayPal account in over a year. I contacted MetroBank right away, but the charge is still pending. MetroBank verified that the charge is indeed from PayPal. When I tried to log in to my PayPal account, the system indicated that there is no account associated with my email, despite me receiving PayPal emails there. Shortly after, I was contacted on Facebook by someone who also experienced a financial loss and shared a screenshot of the transfer made. She informed me that she reported the incident to BDO regarding her debit card. Given this situation, I request a prompt reversal of the PhP10,[redacted].00 from my MetroBank account.

From: Brian H. Negative Balance Sunday, October 28, [redacted], at 12:12 PM undefined Issue: PayPal transferred my account to Synchrony Bank without my consent. When PayPal notified me of the changes via email, I promptly informed them, both in writing and over the phone, that I did not authorize any modifications. I have evidence of the email I sent and phone records confirming two separate calls to PayPal rejecting any changes to my account. I have always maintained a good payment history with PayPal and have not made any payments to Synchrony Bank since they took over my account. I refuse to make any payments to an account involving Synchrony Bank, as I never consented to this transfer. PayPal is at fault for fraudulently selling an account under the name of Brian H. without proper authorization. This notice serves to highlight PayPal's fraudulent actions on this matter. Thank you, Brian H.