I bought clear combat boots size * on Depop from Cara Corsaro (email is *****@***.com...

GetHuman2619357's customer service issue with PayPal from March 2019

Help with my PayPal issue
The issue in GetHuman2619357's own words
I bought clear combat boots size * on Depop from Cara Corsaro (email is *****@***.com). I paid $** for them and never received my purchase. I've tried to open a dispute on my PayPal account but since I checked out as a "guest" in the PayPal checkout on Depop, I can't find the transaction to open the dispute even though I have the receipt number from the confirmation email from PayPal.
GetHuman2619357 did not yet indicate what PayPal should do to make this right.
I have an issue with PayPal too
How GetHuman2619357 fixed the problem
Call PayPal, follow the prompts, and say "missing item." They'll send a text with a link to look up the transaction you need help with. In my case, I'd made my purchase as a guest, so the transaction didn't show up in my account. As prompted, I then said "assistance" and was connected with a customer service rep. I gave her my receipt number from the confirmation email from PayPal when I'd made the original purchase, and she was able to look it up that way and help me reach a solution.
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PayPal

Customer service issue
Reported by GetHuman2619357
Mar 28th, 2019 - 6 mons ago
I have an issue with PayPal too
Fixed
GetHuman2619357 shared how to fix
Seen by 9 customers so far
Similar issue to 34581 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman2619357 started working on this issue
Mar 28th 9:24pm
GetHuman2619357 confirmed the issue is fixed. Hooray!
Mar 29th 10:28pm