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Top Tip from another customer
If you think you've been a victim of fraud you should call the bank immediately. Keep records of all correspondence and collect as much evidence as you can.
The issue in GetHuman2593707's own words
Hello, my name is Roger Wonsetler. My phone * is (***) ***-****. My email address is *****@***.com. I have used PayPal for a long time, but slowed down when I sent $***.** to a person and it was made into a reoccurring payment for * days consecutively. The $***.** turned into $*,***.** and when I contacted PayPal I was told there was nothing that could be done except for me to prosecute the person that I sent the money to. I felt that it was PayPal's responsibility to send the amount that I had requested, not the amount that the receiver requested. Never the less, I came upon a time here and there where it was almost the only way for me to get money sent to people that had no bank account or I.D. with the exception of Western Union and they are the same but I have to drive a long distance to use them. This past Saturday, March **, ****, I sent $***.** to a person in Georgia. After sending the money I attempted to call PayPal and make sure that they did not send more than the $***.** requested. I was able to reach a representative, but lost contact with him after a few minutes, so I called back. I received no answer again and again until I tried different numbers that were on the computer. I was using Google Chrome and there were several PayPal " Customer Service" phone numbers. I finally got someone to answer my phone calls, but after a minute or two the phone again lost connection. I was disappointed that nobody from PayPal had even tried to return my call! A few minutes passed by and my phone rang. I briefly looked at the caller I.D. and notices it was a ***, ***, ***, ***......number, so I thought it was a customer rep from PayPal calling me back. After answering the call, the man on the other end introduced himself as a Customer Service Agent from PayPal and offered his help. I advised him that I wanted to make sure that there were no more than the one $***.** transaction. i was instructed by this " customer service rep" to enter stuff into my phone. I began to feel uncomfortable with this, so I used my friends phone, who was there during this transaction, and I called the PayPal number and talked to another PayPal customer service rep who told me to hang up with the other man. I did as I was instructed only to discover that this was also a scam. This man asked me for a Google Play card number. I told him that I did not have a card and no number to give to him. He advised me that I could go *** mile down the road to Winn Dixie and purchase one. It is *** mile from my house to Winn Dixie, so he knew where I was at. I told him that I was not going to drive to Winn Dixie at *pm to get a card number. He never said another word and also never hung up the phone, so I hung up and called my bank and advised them of the above actions and they told me that they were freezing my account and I needed to go to my bank branch on Monday and cancel my accounts and open new accounts with new usernames and new passwords. I called and spoke with a REAL PAYPAL CUSTOMER SERVICE AGENT today and he advised me that PayPal was aware of the problem and was working on getting it fixed. I asked him why didn't they (PayPal) let the public know about the scamming going on, so that customers like myself would know that we were getting our money taken from a group of thieves. So, that is what happened and how would I like it resolved? That should be obvious, I want PayPal to reimburse me for the $*,***.** taken from my account because they did not have the professional business courtesy to warn, tell, make it known, that there was a scam going on with their web-site and that people should beware using their site on the computer or smart phone. This all happened on March **, **** and today is March **, **** and PayPal has yet to do anything about the false web-site on the internet. I just went onto Google Chrome and the fake PayPal site and phone number's are still online. My bank advised me that my money was sent to a Chase Bank to ASHISH : email address is BIT *****@***.com. If you can get my $*,***.** back and return it to me then I will be happy. If not, I will do whatever I have to do. *Thank you,*Roger Wonsetler
GetHuman2593707 did not yet indicate what PayPal should do to make this right.
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