my customer is trying to pay invoice **** for $***.**. says he's followed links * times...

GetHuman230580's customer service issue with PayPal from December 2018

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The issue in GetHuman230580's own words
request money by invoice from customer who does not have a paypal acct, so is using his C*C ... my customer is trying to pay invoice **** for $***.**. says he's followed links * times to use his C*C but no payment is shown at my end. Customer is Joseph at J*****@***.com*i am Nick Sinclair *****@***.com*HELP, please call me or email my customer to offer a solution. I really don't want to lose the sale!
customer does not seem very familiar with system and trying to communicate through messenger is both slow and annoying
doing something to help my customer, which shouldn't be too difficult.
I have an issue with PayPal too
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PayPal

sent invoice, customer doesn't have a PPal acc't, trying to pay
Customer service issue
Reported by GetHuman230580
Dec 3rd, 2018 - 6 mons ago
I have an issue with PayPal too
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Seen by 3 customers so far
Similar issue to 23429 others
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Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman230580 started working on this issue
Dec 3rd, 2018 3:43am